One on One

Oliver Wyman’s latest report in its Global Leadership Imperative series takes a look at innovation’s relationship with leadership. According to the research, 65 percent of executives still don’t have an innovation strategy in place. Carole France, partner, Oliver Wyman Delta Executive Learning Center, talked to Consulting about the research, and how to strengthen that innovation-leader relationship.

Capgemini unveiled a new Customer Care & Intelligence solution in October as part of its Business Process Outsourcing solutions portfolio. The new "outside in" approach looks beyond call center metrics to align contact center operations with specific business objectives, according to Robbie Brillhart, Global Practice Lead, Customer Care & Intelligence for Capgemini's Business Process Outsourcing Services.

Consulting for the food and beverage industry requires an in-depth understanding of consumers’ habits and needs. But even so, it’s hard to predict the next big thing, says Stephen Brant, Hitachi Consulting’s managing vice president for the firm’s food and beverage/consumer product goods practice. Brant recently shared some insights into this universal industry with .

Jed Davis is tough on crime. The former United States attorney in Brooklyn will now be taking on crimes from a different angle—as a risk assessment consultant for Kroll at its New York office. He’s says his background in cyber crime and money laundering will help him succeed as he takes on while-collar offenses. caught up with Davis only a week into his new career and spoke with him about the change from prosecutor to consultant.

Cary McMillan is taking on the Big 4. “We’re a Big 4 quality tax firm that can serve them like the Big 4 used to before Sarbanes-Oxley and a lot of the increased costs and bureaucracy that have driven really a wedge between those firms and their clients,” says the CEO of True Partners Consulting, a Chicago-based firm that’s less than two years old. Founded by ex-Arthur Andersen employees, the firm is poised to do $20 million this year in billing. While people may have thought that the firm, McMillan jokes, was a dating agency when it opened, others are taking notice now, particularly as the firm, which has seven U.S. offices, starts expanding overseas. McMillan recently spoke with Consulting about the firm’s growth plans.

Heidrick & Struggles recently released its first-ever Global Talent Index, which examined not only if the U.S. will maintain its top talent position, but what factors are simultaneous helping other countries succeed where the U.S. is failing. Stephen Miles, a managing partner in Heidrick & Struggles’ leadership consulting business, spoke with Consulting about the study, and the global implications of the Chicago-based executive search firm’s new data.