Measuring and Meeting Client Expectations

Over the last few years, consulting firms have had to struggle with plenty of external market issues, many of which are beyond their control. One thing consulting firms do control, however, is the quality of the work they deliver day in and day out.

Consulting Magazine | January 20, 2011

Live Date: Wednesday, February 16, 2011 at 12:00 pm (ET)

Over the last few years, consulting firms have had to struggle with plenty of external market issues, many of which are beyond their control. One thing consulting firms do control, however, is the quality of the work they deliver day in and day out. After all, meeting client expectations is the essence of consulting.

Also, when it comes to measuring the impact of their work on clients, firms should be more diligent than ever before. Winning firms understand the value—to the firm and the client—of making sure they're delivering not only what they say they will, but also what services the client truly needs.

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