Balancing Growth Objectives with Operational Efficiency: Unleashing Partner Productivity


Date: Thursday, July 11, 2024

Time: 8AM PST | 11 AM EST | 4 PM BST

Cost: Complimentary

Sponsored by:

Operational leaders in professional services firms are increasingly valuing agility, flexibility, and efficiency to drive innovation and growth. These qualities are now seen as critical for boosting creativity, productivity, and expertise, rather than just cutting costs.

Join us to explore how firms are striking a balance between strategic growth and operational efficiency. We'll examine innovative strategies that elevate the performance of professionals dedicated to generating billable work, from harnessing the right technology to investing in the right support partners. 

Our discussion will highlight insights from a recent C-level survey investigating how professional services firms are optimizing operational efficiency through technology advancements, such as Gen AI and machine learning, and how they are partnering with service providers to stay focused on their core strategies. We will look at what factors are influencing budgeting and spending decisions for firms over the next 12 months. We'll uncover the levers firms are using to enhance fee-earner productivity, create operational efficiencies, and secure competitive advantages.

  • How are advances in technology influencing budgets and spending priorities at mid to large consulting firms?
  • What strategies can be implemented to manage marketing initiatives and expand fee-earner productivity?
  • How is AI driving efficiency in data cleansing across consulting firms, making it easier to harness the power of data, as well as the information hidden within content and document management systems?
  • What factors, beyond mere cost savings, are driving firms to rethink certain business functions such as marketing and client services?


Michael A. Webb | Panel Moderator | Consulting Magazine – ALM

Driving content, marketing initiatives and editorial direction as Director for Consulting magazine, Michael Webb has more than two decades' experience and expertise in the key pillars of business — marketing, communications and sales in the legal industry, earning a reputation as a bridge-builder and an expert at developing programs, relationships, corporate visibility, and strategic solutions.

His work has advanced corporate reputations, development, and client acquisition and retention in high-pressure professional service industries, governmental and nonprofit organizations, including some of the nation's most highly respected law firms.

Clare Hart | CEO | Williams Lea

As CEO for Williams Lea, Clare brings more than 25 years of leadership experience to our global business. Responsible for driving profitable growth, enabling a high-performance culture and delivering superior client service and solutions, her functional expertise across technology enabled business services is helping drive Williams Lea to its fullest potential.

Prior to joining Williams Lea, Clare was Chief Executive Officer and member of the Board of Directors of Sterling Talent Solutions. While at Sterling, she doubled the size of the company – Revenue and EBITDA – and scaled the business through organizational, cultural and technology improvements.

Clare's previous executive roles included: President, CEO and Board member of Infogroup; Executive Vice President, Dow Jones & Company, a News Corporation Company, and President, Dow Jones Enterprise Media Group and President and CEO of Factiva, a joint venture between Dow Jones and Reuters.

Clare has won numerous awards for leadership including Inside Market Data's 2010 Hall of Fame, where she was recognized as "The Visionary" and Drexel University's Drexel 100, the University's alumni hall of fame. She also served on the boards of the Direct Marketing Association and the Software and Information Industry Association.

Clare received a Bachelor of Science in Finance and Computer Systems Management from Drexel University and a M.B.A. from Rider University.

Brittany Sipos | Chief Operations Officer | Halloran Consulting Group

Brittany joined Halloran Consulting Group in 2012. With 20 years of experience in marketing, sales, project management, and client relations, Brittany oversees Halloran's internal operations. As Chief Operating Officer, she plays a pivotal role in shaping the organization's strategic vision and driving operational excellence. Brittany works across the organization to define and implement business processes that support the delivery of high-quality services to Halloran's clients.

She provides strategic guidance and management of the operational infrastructure including systems, data, compliance, and processes to support Halloran's long-term growth.

Aaron Shagrin | Head of AI Strategy for Communications, Media and Technology Clients | Cognizant

Aaron has 25+ years of experience with all aspects of business and technology. He is currently the Head of AI Strategy for communications, media, and technology clients at Cognizant. Prior to Cognizant, he has lead product strategy, sales and marketing teams, and consulting and delivery teams across multiple technology companies. He has M&A, divestiture, and venture capital experience and has monetized a multi-billion IP fund. Aaron led two SaaS startup companies. One developed an AI-based novel digital optimization solution, and the other a conversational AI omnichannel platform. Both companies were acquired by larger entities.

John Norkus | Managing Director, Pricing & Commercial Excellence | KPMG

As the Chief Pricer for KPMG US, John Norkus is responsible for understanding all the moving parts of a professional services marketplace and directing the Firm toward the best financial destination possible. To qualify for such a role, John spent 26 years as a partner at Deloitte Consulting where he specialized in transforming Sales, Marketing, and Service functions among a variety of industries including Industrial Products, Consumer Business, Financial Services, Oil & Gas, Agribusiness, Med Devices, and Tech.

He has been recognized by Consulting Magazine as a Top 25 Consultant and has recently published a book about his experiences entitled Inside Management Consulting. John continues to guest lecture at many of the world's top business schools and pricing industry events. He graduated from the University of Illinois with degrees in Aeronautical Engineering and MBA; he currently lives with his wife and three children on the North Shore of Chicago.

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