Like all of us, healthcare organizations have room for improvement – as they say, it is not the problems you face, but how you respond to them that really matters. It would be easier in this month of resolutions to have a true fresh start, blank slate, new shiny list of priorities – but in reality, we all have to use what we got, improve where we can and bring out our strengths as best we can. Often it is a renewed focus and discipline that gets us there as individuals – so why not as health organizations as well?
The tools, enablers and even willing partners are available to make healthcare far more consumer centric, such as digital patient health records, patient portals, personalized medicine, smart medical devices – many end-point sources that can bring intelligence into analytics-driven, personalized care decisions. Even the payers are eager to see the value and improved health outcomes (or, they want proof for what they are paying for, either way…) But alas, a tool is only as good as the skill of its user. To get to "new and improved care" for consumers, healthcare organizations need to evaluate the following:
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