Executive Roundtable: The New Normal

Enterprise Transformation and the Customer Experience

Clients have realized it’s a new day: C-level management teams are realizing that the incremental, one-at-a-time changes of the past won’t deliver the type of results customers are now demanding. In more settled times, business leaders could take comfort in the notion that an incremental approach to change made sense: The division between developed and emerging markets was clear-cut, industries were stable and well defined, the economic environment was more forgiving. But not today—economic and political uncertainly have helped usher in a new era of consulting, one that requires a complete overhaul of the client and, ultimately, the customer experience.

ROUNDTABLE PARTICIPANTSPeter Bresler North American Practice Leader, Health Analytics, Towers WatsonRandy Browning