Conferences

Executive Roundtable: The New Normal

Clients have realized it's a new day: C-level management teams are realizing that the incremental, one-at-a-time changes of the past won't deliver the type of results customers are now demanding.

| September 08, 2014

Executive Roundtable Enterprise Transformation and the Customer Experience

Clients have realized it's a new day: C-level management teams are realizing that the incremental, one-at-a-time changes of the past won't deliver the type of results customers are now demanding. In more settled times, business leaders could take comfort in the notion that an incremental approach to change made sense: The division between developed and emerging markets was clear-cut, industries were stable and well defined, the economic environment was more forgiving. But not today—economic and political uncertainly have helped usher in a new era of consulting, one that requires a complete overhaul of the client and, ultimately, the customer experience.

ROUNDTABLE PARTICIPANTS
Peter Bresler | North American Practice Leader, Health Analytics, Towers Watson
Randy Browning | U.S. Consulting and Markets Leader, Advisory practice, PwC
Steve Hasty | National Advisory Innovation Leader, KPMG
John Laursen | Managing Director, Huron Healthcare, Huron Consulting Group
Kevin McCarty | President, West Monroe Partners
Tim Moore | Vice President, Co-lead North American Life Science Practice, Capgemini Consulting
Mike Moorman | Principal, Go-to-Market Strategy and Transformation, ZS Associates
David Nichols | Principal, Advisory Services, IT Transformation Leader, EY

To continue reading, become an ALM digital reader

Benefits include:

  • Complimentary access to Consulting Magazine Online and digital edition
  • Bi-monthly digital newsletter delivered to your inbox
  • 1 free article* every 30 days to Consulting Magazine's sister publications
  • Exclusive discounts on events and publications produced by ALM
Terms of UsePrivacy Policy

Copyright © 2024 ALM Global, LLC. All Rights Reserved.