By Cari Stieglitz
We've all been in a room with the business user, trying to understand their pain and create a solution that will make them happy. Requirements can't just be gathered as many customers don't know the best way to solve their problems. We can deliver a project on time and on budget and still fail if it doesn't meet the needs of the business user. When our approach doesn't work, what is our excuse?
The fact is, as project managers, we are responsible for the project's success and asking the right questions to identify who or what makes that project successful. Project management needs to constantly identify and validate the very foundation of what creates the scope of the project—the customer's requirements.
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