Confessions of a Flow Chart Junkie

By Cari Stieglitz

We’ve all been in a room with the business user, trying to understand their pain and create a solution that will make them happy. Requirements can’t just be gathered as many customers don’t know the best way to solve their problems. We can deliver a project on time and on budget and still fail if it doesn’t meet the needs of the business user. When our approach doesn’t work, what is our excuse?