The 2025 Best Firms to Work For: Slalom

Consulting Service Lines: Strategy, Data, Artificial Intelligence, Cloud, Systems Implementation, Experience Strategy & Design, Digital Product Building, Planning & Delivery, Organizational Change & Talent, Operations, Sustainability, Privacy & Security

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and midmarket companies, and 500+ public sector organizations to improve operations, drive growth and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

CMAG: What characteristics and elements would you attribute to your firm’s inclusion as a Best Firm to Work For?

At Slalom, our purpose is to help people and organizations dream bigger, move faster, and build better tomorrows for all. We team with leaders who expect more value—so we bring more value. And to bring more value to our customers, we must also bring more to our people so they love their work: more trust, more flexibility, more clarity and more empowerment.

We’ve built a culture that’s as dynamic as the world around us: anchored in purpose, powered by connection, and shaped by the voices of our people. That foundation creates the environment that empowers our consultants and technologists to thrive—to take initiative, challenge assumptions, balance their work and life, and deliver meaningful outcomes. And we reinforce it through open, transparent communication, from CEO-led video updates and executive insights communications to platforms like Viva Engage that connect leaders and team members across the globe.

In 2025, we took a bold step forward with the launch of our One Team operating model, the most significant transformation in our history. We realigned more than 7,000 team members into clearer, better-connected teams with shared capabilities and customer outcomes. This shift builds on the best of what’s always made Slalom an outstanding place to work, while preparing us to lead the next era of consulting.

Through it all, and against industry headwinds, our people continue to rise. Slalom’s 2024 Customer Satisfaction Survey revealed record highs: 95% of customers said Slalom lives its purpose, and our 91.9% Customer Love Score reflected deep trust in how our consultants listen, lead and create lasting value. On average, customers reported receiving a 3X return on their investment with Slalom—a testament to the impact of empowered consultants doing work that matters in an ever-evolving world.

CMAG: Are there any specific programs or initiatives that contributed to you being included as a Best Firm?

Our most impactful programs are the ones that help consultants do their best work—and love doing it—while growing their careers, building connections and creating measurable customer value.

At the core is our me@slalom career framework. With nine career paths, 45 tracks and 350+ roles, it provides clarity on expectations and mobility across disciplines. In 2025, we added major/minor role designations, expanded travel and teaming preferences, and created new role attributes that better reflect our work across capabilities, industries and geographies. Coupled with our One Team operating model changes, team members are now able to find the most meaningful staffing opportunities across teams and locations.

We’ve invested in how consultants learn and lead. Our companywide GenAI learning journeys offer role-based training in prompt engineering, responsible AI, and productivity tools like Slalom Chat and Microsoft Copilot. The 2024 “Hack Your Future” challenge surfaced AI-powered innovations now improving work—from streamlining RFP responses to simplifying legal intake. Our immersive three-day leadership experience, EPIC (Engage People, Inspire Customers), helps to elevate our consulting leaders’ skills in sales, delivery excellence and long-term business building. EPIC uses real-world, customer-focused scenarios to strengthen competitive edge, deepen client relationships and drive transformative outcomes.

One impactful internal tool to emerge from this momentum is our Customer Story Generator. Designed to scale storytelling at the speed of delivery, it uses AI to transform project artifacts into compelling, searchable case studies to reference and reuse across pursuits.

We’ve doubled funding for our Employee Communities and introduced an Employee Community Multiplier Fund to support conferences, cultural events, nonprofit impact and leadership development. Employee Communities are vital hubs for connection, advocacy, and growth.

Together, these programs reflect our promise to equip our people with the clarity, tools, and support they need to lead with confidence—and to love what they do.

CMAG: In describing your firm, what would you say sets it apart from other consulting firms?

At Slalom, we’re redefining what a consulting partnership feels like—and what it delivers. Our consultants don’t just fix problems or check boxes. They lead with heart and practicality, collaborate across disciplines and deliver results that matter.

In 2025, we restructured our services around customer outcomes rather than static capabilities. Whether helping organizations become AI-driven, modernize legacy systems or launch new customer experiences, our teams are equipped to deliver measurable, sustainable value from day one. We leverage accelerators, data, and repeatable patterns to move fast and stay focused—without compromising creativity or care.

This evolution comes to life in our recent Zero Legacy campaign, which challenges customers to let go of outdated systems and thinking and move forward with modernization. We tailor our approach to customers’ needs—modernizing applications, data, mainframes or all three—while drawing on delivery tools and proven strategies that help teams improve agility, cost efficiency, enhanced security and more.

We also deliver differently. Our Allshore model blends local soul with global reach, enabling consultants in Mexico, Colombia, Ireland, and beyond to contribute meaningfully to high-impact work. It’s one reason we’re attracting top talent in every region where we grow.

Our teams are building what’s next across industries and technologies. Two examples of this include Cantata for Protas, a platform designed to cut the cost of clinical trials tenfold by streamlining operations from end to end, and Nora for Norwegian Cruise Line, a digital concierge that’s transforming how guests book dream vacations. Every day, Slalom consultants are helping our customers launch smarter products, create more adaptive systems, and deliver innovation that lasts.

Customers don’t just trust Slalom to deliver. They remember how it felt to get there—with a partner who listened deeply, challenged respectfully and made the work better. That’s what truly sets us apart.

CMAG: Where your workforce is concerned, what would you say your priorities look like for the upcoming year and beyond?

Our workforce priorities are deeply connected to our Employee Promise: empowering every individual to grow, explore, make a lasting impact, act with integrity, challenge what’s possible, deliver with heart—and have fun along the way. This promise guides our strategies for the year ahead, ensuring Slalom remains a place where people can thrive.

BUILD CONNECTION
At Slalom, we put people first. We implemented One Team operating model to build connections across the organization and better serve our customers. We intentionally foster open dialogue through Viva Engage and our Empowerment Index, while doubled funding for Employee Communities supports programs connecting people through shared identities and interests.

CREATE BALANCE
Putting people first means giving them the support they need to balance life and work. Team member input has led to expanded fertility, family-building and caregiving support, ensuring parity across hubs. In the US, our Well-Being Travel Program reimburses up to $4K for certain services, and our Thrive benefit offers flexible wellness funds. Hybrid teaming guidance and preference tools maintain flexibility without compromising results.

KEEP IT INTERESTING
Our me@slalom career framework offers nine career paths, 45 tracks and 350+ roles—supporting nonlinear growth. In 2025, we’re adding AI-powered career recommendations, certifications and leadership tracks, while continuing investments in GenAI learning journeys and our “Hack Your Future” challenge.

TAKE INITIATIVE
We foster a problem-solving culture and equip teams with adaptive teaming tools, asynchronous enablement and knowledge-sharing platforms to make a meaningful difference. Initiatives like our Customer Story Generator help teams act quickly, share ideas and drive change.

CELEBRATE ACHIEVEMENTS
We recognize milestones big and small. Through recognition programs, awards and shoutouts on Viva Engage, we spotlight contributions at every level. Sharing stories of impact inspires others and reinforces the value of individual and team accomplishments.

CMAG: What opportunities do you see as the most promising?

The next 18 months offer a pivotal opportunity to help customers modernize faster—with clarity, care and confidence. For Slalom, the most promising spaces are those where we can pair rapid transformation with lasting value.

Generative AI continues to reshape how business gets done, and we’re focused on helping customers scale from exploration to execution. Our teams are delivering solutions that accelerate workflows, improve productivity and unlock new business models. For example, we helped a telecom leader implement accelerated engineering with GitHub Copilot across its development teams—achieving up to 40% productivity gains and positioning the company to save $150M annually.

To support responsible, scalable adoption, we launched our AI, Hold the Hype campaign—designed to help leaders move beyond pilot paralysis and align GenAI investment to real business outcomes. Through solutions like our Agentforce Foundations Accelerator, we’re helping customers build AI-empowered platforms and prioritize use cases grounded in ROI.

We also doubling down our long-term strength in contact center transformation and supporting organizations to dismantle technical barriers and establish strong foundations for AI innovation with our Zero Legacy initiative.

Meanwhile, our sustainability efforts continue to gain momentum. We’ve already achieved 100% renewable energy across all offices—and we’re helping customers achieve their own climate goals. Our work implementing Salesforce Net Zero Cloud for GOAL, a network of 55 major sustainability-focused live event venues, is a powerful example of teaming up to drive climate action at scale.

Across sectors, leaders want to move with speed and precision. Slalom is helping them do both—without compromising on purpose.

CMAG: What market forces do you see as the most challenging?

We’re helping our customers navigate a business landscape defined by complexity—and four forces that continue to shape the year ahead: economic pressure, AI disruption, shifting talent expectations and global volatility.

Many organizations are under pressure to modernize faster, with fewer resources. Consulting buyers are more focused than ever on ROI, delivery speed, and enterprise-wide outcomes. We’ve responded by evolving our go-to-market strategy, aligning our solutions to customer priorities and deploying interdisciplinary teams that deliver with focus and agility.

AI is transforming work—but also introducing risk. Our customers are looking for more than experimentation. They want responsible adoption, secure architectures and real readiness. Slalom is investing in the frameworks, training, and governance support to help customers move forward with clarity—not hype.

Talent expectations are also shifting. Today’s consultants seek meaning, flexibility and equitable growth. We’re investing in adaptive teaming tools, inclusive career frameworks and employee-led communities that fuel retention, innovation and leadership from within.

And global complexity continues to influence where and how companies grow. Whether navigating policy shifts, supply chain volatility or regional uncertainty, customers are looking for trusted partners who bring clarity and care. Slalom’s One Team model and Allshore delivery network help us meet that moment with consistency and local empathy.

One example: our work with the Florida Division of Emergency Management, where we helped modernize disaster relief systems to reduce emergency response times by 90%. It’s a reminder that preparing for the future isn’t just about transformation—it’s about showing up when it matters most.

These challenges are real—but so is our opportunity to lead through them. By staying curious, staying connected and staying true to our values, we believe Slalom is well positioned to not just navigate change—but to help shape it.

CMAG: What impact do you think Best Firm to Work For honors will have on your employees? The firm overall? Clients?

Recognition as a Best Firm to Work For matters deeply to Slalom because it reinforces the unique culture we’ve chosen to build and the future we’re committed to creating.

For our employees, this honor is both a celebration and a signal. It validates the experiences they’ve helped shape and reminds every Slalomer that their voice, growth and well-being truly matter. In a year of major transformation, recognition like this brings renewed energy and pride—especially for team members who’ve leaned into change, led with empathy, and contributed to something larger than themselves.

The recognition also amplifies belonging. Slalom is made up of almost 10,000 individuals across 12 countries, and honors like this help us feel connected as One Team. Whether someone is building platforms in Bogotá, leading clients in Chicago, or volunteering in Sydney, we want every Slalomer to feel seen, celebrated and part of something extraordinary.

For the firm, this award is both affirmation and fuel. It strengthens our brand, elevates our recruiting efforts, and reinforces our value proposition to top talent and technology partners alike. It proves that purpose-driven, values-led consulting isn’t just possible—it’s powerful. And it challenges us to keep listening, adapting and evolving.

For our customers, this recognition is a clear signal that they’re working with a partner that leads with humanity. When consultants feel trusted and empowered, they show up differently. They listen more deeply, challenge more thoughtfully and deliver with greater heart. That’s the kind of partnership Slalom offers—and it’s the reason customers consistently rate us among their most trusted and impactful collaborators.

This award doesn’t mark the end of our efforts—it inspires our next chapter. We’re honored. We’re grateful. And we’re just getting started.