The 2024 Leaders in Technology Consulting: Aparna Fernandes

Aparna currently serves as the Vice President of Global Value Realization Services (VRS) at NICE. She joined NICE in 2012 when the company acquired Merced Systems, where she had been serving as Sr. Director, Customer Success. Before NICE and Merced, Aparna had an impactful tenure at Dell, where she further honed her profound understanding of the customer journey and business transformation needs while managing a worldwide team of professionals providing services and technology for the company's front line.

In her role at NICE, Aparna spearheads business strategy, transformation and optimization consulting, leading customers to impactful outcomes and long-term success. Working closely with NICE executives, VRS consultants, and customers worldwide, she ensures strategic and effective value realization.

Aparna has played a significant role in shaping the consulting practice at NICE, leading to enhanced customer adoption, loyalty, and return on investment. This unique, value-based consulting methodology now forms the backbone of NICE's VRS offerings.

Under Aparna's leadership, VRS has also grown into a potent business development arm, contributing to NICE's customer-centric global organization. Her unwavering commitment to excellence and visionary leadership have made her an invaluable asset to the company.