The 2023 Rising Stars of the Profession: Stanley Choi

Stanley Choi is a Vice President, Claims Advocate, in the Marsh Claims Practice based out of Southern California. As a liability claims advocate, he ensures client satisfaction in claims management by carriers and third party administrators with the goal to achieve positive claims outcomes through collaboration and proactive claims strategies. He is responsible for assisting and guiding Marsh clients through all the issues and complexities of the claim process. He establishes vendor service requirements, identifies policy specifications for claim reporting, negotiates coverage issues, arranges and participates in claim reviews; and provides assistance in developing settlement strategies to maximize recoveries and reduce clients' total cost of risk.

Prior to joining Marsh, Stanley was a multi-line advocate and claims manager for a large full-service broker. He has advised clients on a broad array of property and liability claims including,but not limited to: General Liability, Commercial Property, Commercial Auto, Workers Compensation, Employer Practices Liability, Directors and Officers, Errors and Omissions, and Professional Liability.

Stanley holds a BA in Pure Mathematics from the University of California, Santa Cruz. His affiliations include a California Property and Casual Broker-Agent License and Associate in Claims (AIC-M).

What would you say has been the biggest factor in your success so far?

A large part of my success has been to my dedication to my clients, focus on continuous improvement and development of my skills. The Marsh Claims Practice is on the cutting edge of the insurance claims industry and the field is constantly evolving. Staying up to date with the latest trends, tools, and instituting best practices are essential and has been instrumental to my success. Furthermore, my success has been fueled by an unwavering work ethic and commitment to delivering results for clients. I strive to meet and exceed my clients' expectations, but remain responsive, reliable, and flexible to my clients' needs.

What do you enjoy most about your career in the consulting industry?

As a Marsh Claims Advocate, we are exposed to a wide variety of complex problems which provides an opportunity to pour our knowledge, creativity, and skills to provide innovative solutions. It is extremely satisfying when you are able to deliver a novel solution to a client on an extremely complicated and embedded issue.

What is your proudest achievement to date?

My proudest achievement has been the development of my professional relationships with our internal and external clients. I am truly lucky to work alongside such talented colleagues and savvy clients who appreciate my efforts and taught me how to become a better professional.

What's the best advice you've ever been given?

"It's not you versus me, it's us versus the problem." When we are working in a collaborative environment under stressful deadlines, it is important to understand and diagnose the underlying issue preventing trust, teamwork and collaboration. This advice helps me reframe the issue by asking: "What is the problem? How can our team tackle this issue together? What can we do to position our team in the best position to the benefit of our clients?" It takes a team to untangle a stubborn knot and this advice has helped me refocus to understand the problem, corral resources to address it, and work together to attack it.

What does this recognition mean to you?

Receiving the Rising Star Award is an incredible honor. It is a validation of the utmost care reserved for my clients, the industrious dedication to my career, and a future reminder of the impact I may have on the industry. I believe the recognition comes with an obligation to give back to the community by mentoring and supporting my colleagues and striving for excellence in the insurance industry.