The 2022 Best Firms to Work For: Impact Advisors

Client Industries Served: Healthcare

Consulting Service Lines: Strategy / Operations Management & IT Consulting

CMAG: How would you say you've managed to stay among the industry's Best Firms to Work For amid these unprecedented times?

Given the unparalleled business conditions over the last 2 years, we consciously defined and executed strategies that were aimed at addressing the expected market uncertainties. We developed talent, expertise and solutions focused specifically on addressing the emerging needs of both our clients and Associates. I would emphasize three strategies among many…first, we strive to deliver the highest quality consulting services to the market. Second, we continually incubate new services to remain current in the market. And lastly, I would say we are hyper-focused on developing a great culture, where our Associates can thrive.

CMAG: Were there any specific programs or initiatives (internal or external) that contributed to you being a Best Firm to Work For?

Under the direction of the "culture team" and our Happyologist, the firm has numerous methods to recognize, communicate with and reward our associates for their outstanding contributions. We provide various channels to gather feedback from our associates – open door policy, VIP (i.e., Stay) interviews, formal career planning and review process, etc. We also creatively look for ways to celebrate our associates for their accomplishments including High Impact Awards (HIAs) where any associate can recognize a peer for going above and beyond with the recipient receiving a token of appreciation. This year, we also re-implemented our annual retreat – Impact Palooza – where each associate and his/her plus one attends a 3-day event focused on networking, discussing firm successes and plans, and reconnecting face-to-face after the COVID pandemic minimized in-person activities. Lastly, we continued to invest in the firm and our people – not only over the last year but even during the pandemic months of 2020 and 2021. We grew service lines, we added exceptional team members, we figured out how to effectively deliver outstanding results in a virtual manner, and we continued to be recognized as a very high-quality and best places to work organization.

CMAG: What's unique about your firm? What sets it apart?

Impact Advisors, since its inception, has always focused on two key outcomes – providing the best outcomes and quality for our clients AND building the most culture-based consulting firm where the best associates want to come and practice their craft. Even with substantial growth over the last several years, the firm has not lost its focus on these goals. We specifically work to be very transparent with our associates in terms of our overall and collective goals, our results – quantitative and qualitative, our opportunities to improve and our future growth plans. Leadership, including all coaches, are dedicated to helping each associate achieve his or her fullest potential while continuously working to refine our services to best meet our clients' needs – all the while trying to truly help the way healthcare is delivered to improve the lives of our clients' staff, their patients and their patients' families.

CMAG: What's the top priority over the next 6 to 12 months?

Our goal is to be the preeminent Management Consulting Firm in the Healthcare Industry! Our primary priority is to continue to develop our service portfolio with an emphasis on Strategy and Operations, ERP, and Digital and Analytics. We are reacting to the rapidly evolving requirements of our clients. These services are in high demand as our clients are trying to optimize their ability to deliver world-class healthcare to their consumers and patients. We are on the forefront of this evolution, advising our clients and helping them define successful strategies. In addition, we are helping them select and implement solutions to support these strategies.

CMAG: When you look at the remainder of this year and 2023, what excites you? What opportunities do you see in your future?

We are extremely excited about the remainder of the year. The markets are rapidly evolving, with new requirements every day. It feels like the demands of the market are accelerating. Our clients are realizing that they need to evolve and optimize rapidly to support this changing environment. We have integrated our consulting services to help our clients address this evolving environment. We are very excited about our role in defining a new model for the delivery of Healthcare.

CMAG: What impact do you think being a Best Firm to Work For has on the firm? Employees? Clients?

Since Impact Advisors started fifteen years ago, one of the founding principles was to hire the right people who excel in their position, are committed to delivering quality work to their clients, are dedicated to healthcare, and share a collaborative spirit. Being named a "Best Firm to Work For" by Consulting Magazine is a signal to the outside world, and internally, that the supportive and inclusive culture we've built over the years remains strong because it is validated by our teams' responses. This has a positive impact on our recruiting and retention, as well as demonstrating to our clients and potential clients the kind of professionals that make up our Impact Advisors family.

CMAG: Thank you, and congratulations.