Radical Outcomes: How to Create Extraordinary Teams That Get Tangible Results
By Juliana Stancampiano Wiley Publishing 177 Pages
Juliana Stancampiano wants you to stop wasting time and money on random acts of workplace training. Stancampiano, Founder and CEO of Oxygen, unveils a proven strategy for enabling your people to excel, paving the way for greater productivity and profit in her new book Radical Outcomes. In it, she shows companies how to more effectively help their people do their jobs to build better organizations.
It turns out, she says, the people who need the most guidance on how to be successful in the workplace are often flooded with so much information there's no way for them to absorb it, let alone change what they do. Most business leaders recognize that success in today's environment demands much more than good products. Companies must also create great experiences for their customers by leveraging the complex technology landscape, she says.
To do this, employees need to develop new sets of skills on a regular basis—and companies spend some $140 billion on training and development annually. But what if most of that money was wasted? The key to making sure it's not, she says, is to use an outcome-based approach. The mindset demands focusing on measurable results, such as process improvements or efficiencies, reduced costs or increased conversion rates, first. Then, identifying the tasks necessary to achieve the desired results. If you're not working backwards from the outcomes you're driving and measuring, it doesn't matter how many people show up to a class or how many hours of training you provide, she says.
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