9. Citisoft
Citisoft, a Boston-based multi-service firm focused on the financial services sector with an additional office in London, is making its debut as one of the Best Small Firms to Work For—a fact that "validates everything we are trying to do to make Citisoft the premier place for consultants to work—they are our most valuable asset," says Paul Migliore, CEO of Citisoft. "It also provides our clients with an added degree of confidence that they have a partner who values its business model, which is actually focused on servicing them."
And the firm's consultants, he says, should have a sense of pride and "view this as another recognition of their talents and hard work."
Migliore says over the past 12 months, the firm made a strategic business decision to significantly enhance the internal support structure for consultants, including a complete overhaul of consulting resource management, performance evaluation, knowledge management, and continuing education/training.
"We wanted consultants to know that we were committed to them for the long run and to provide them with a number of options to better meet their career objectives, he says. "They are the true assets of this firm and our job as the leadership group is to provide them with the right level of support to succeed. This was not a one-shot deal," he says. "It's become part of the overall business strategy."
And that strategy helped propel Citisoft all the way to No. 4 in terms of overall firm culture on this year's survey. Culture, Migliore says, is the bind that keeps the consultants together.
"While the reputation of a firm is important, understanding who the people are and what they think of you will contribute the most to long-term job satisfaction and success," he says.
The firm also scored well in the area of client engagement. "We may be a small firm, but we service our clients better than the big firms because of our single focus on their business," Migliore says.
He also says the firm did a much better job of listening to what they needed from their consulting partners and adapted the service model to meet those needs by significantly enhancing our delivery capabilities.
"Our top priority will always be our clients and the results we achieve for them. We continue to see unprecedented growth in our business and we will stay focused on what we do best," Migliore says. "We want to be No. 1 on this list in 2014."
WHEN YOU LOOK AT THE REMAINDER OF THIS YEAR AND 2014, WHAT EXCITES YOU?
CEO Paul Migliore says: "The profile of the resources our firm employs includes folks who are seasoned professionals that want to work with us because they enjoy the challenges and responsibilities inherent with their roles, not because they want a title or stepping stone into another position elsewhere. This helps ensure the overall morale of our firm remains positive as long as we fulfill our mission and focus on providing the services that align and grow with our people and the industry we serve. To ensure the firm and our employees grow and adapt together, we have deployed support programs to guarantee career objectives are understood and supported, work-life balance is managed, and our consultants feel connected to each other."
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