Chuck Ritter, a nineteen-year consulting veteran, has been appointed President of Consulting for Point B. Ritter joined Point B in 2004 and helped launch Point B's Chicago office. Most recently, Ritter served as Managing Director of Industries with responsibility for growing industry-focused practices across all Point B geographies.
As President of Consulting, Ritter will act as primary executive for the firm's entire management consulting business and will be accountable for top-quality client service delivery and internal team development, and the continued growth of Point B's management consulting organization.
"It's an exciting role and I couldn't be more happy," Ritter says. "I have a lot of fondness for Point B and the way the firm serves clients and treats its own people. That really was big reason why I came to Point B in the first place, and why I've took on this new role."
In the new position, Ritter says he will maintain some of his client facing work to discuss how the firm can best serve clients by constructing the right teams to bring the right capabilities.
"When you combine that with the work we do day in and day out, it's really powerful. It's about making sure all of our capabilities come to bear on our clients' most significant challenges in a way that feels very Point B," Ritter says. "A large portion of it is interacting with our existing clients and talking with prospective clients and how Point B will help them maintain a competitive advantage.
"Ritter has been serving clients and developing teams since 1994. His background includes consulting leadership roles with Accenture and Avanade, and he is a co-founder of an Internet start-up that has grown profitably for a decade.
"Chuck's rich history as both a talented business leader and consultant and his value as an inspirational leader and team developer make him a perfect fit for our top Consulting position," says Point B CEO Mike Pongon. "His ability to connect and establish trust with clients, build teams that bring our best to our clients and our people, and develop our culture and values is core to Point B's vision."
Ritter joined Point B after many years in a more traditional consulting model where he was traveling a lot. He and his wife were interested in starting a family and he had a few colleagues that had already joined Point B and had told him it was a great place to serve local clients and do large, complex initiatives. "I really wanted to do that work but I didn't want to get on a plane every Monday and Friday in order to do it," he says. "So, I joined Point B."
Ritter says his passion for the firm and the model, and how Point B approaches consulting, is something he has a vested interest in
seeing expand.
"What drives me is very altruistic," he says. "I want to continue to share this model with our clients who need it and don't know about the power of Point B. That's why I took this new role."
In this role, Ritter will oversee the 500—and growing—consultants at Point B, but Ritter is quick to point out that the firm doesn't focus on specific headcount or revenue numbers.
"For us, it's about making sure we maintain our model, which is about creating satisfied client and creating associates who genuinely enjoy the work that we do," Ritter says. "That's healthy growth and that's what we're focused on."
Ritter is also focused on maintaining Point B's extraordinary culture and legendary level of client service. The culture, he says, is paramount to everything Point B does day in and day out and is a "huge component of the work I do."
As far as client service, he says the firm takes a much more pragmatic approach than many others in the profession. "We're really frank and honest with clients about what we think is the best course of action for them," he says. "We're really pragmatic in our approach with clients—always keeping in mind what's best for them rather than applying a strict methodology."
Ritter says the firm is always thinking: What's of the greatest value for our clients? How can they spend the least amount of money and get the greatest value? "I think Point B is unique in how it applies that type of thinking to client service," Ritter says. "And I think that's more important today than ever before." n
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