Insights from the Leaders of the World's Top Firms
By Maureen Broderick
Wharton School Publishing, $34.99, 320 pages
Anyone tasked with building, managing or leading a professional service firm (or anyone who even works for one) will want to take a look at Maureen Broderick's The Art of Managing Professional Services . Yes, it's more art than science, she says. Broderick is the founder and CEO of Broderick & Company, a firm that provides strategy, research and thought leadership services.
Her consulting background (PwC and Booz Allen Hamilton) is evident as she culls insights from more than 130 interviews with senior executives from some of the world's best firms, and targeted consulting case studies (Grant Thornton Client Experience Program; Client Management at Ernst & Young; A.T. Kearney Revamps Structure & Governance; Hewitt's Planning Process and Thought Leadership at Booz Allen Hamilton) bring to life the secrets to managing professional services.
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