Revolutionizing Talent Management Through Customization

By Susan M. Cantrell and David Smith
Harvard Business Press, $35, 238 pages

Talent is back front and center for consulting firms. And while the age-old wisdom of "the firm with the best people wins" still rings true, there's much more to it than that. In Workforce of One , Susan M. Cantrell, a research fellow at the Accenture Institute for High Performance and David Smith, managing director of the Accenture Talent & Organization Performance practice, argue the customization revolution is recasting the employer-employee relationship and redefining how the best global companies excel and thrive. The one-size fits all HR model is out and the authors lay out a revolutionary vision for talent management: Organization designed to fit its people, not the other way around. In doing so, they focus in on several modern-days success stories from pioneers such as Best Buy, Google, Men's Warehouse, Microsoft and PepsiCo.

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