With slipping margins and an increasingly complicated SAP implementation underway, Coca-Cola Hellenic looked to Deloitte Consulting to help it improve efficiencies across the entire organization to help put a cap on the company's declining profits.
Challenge: Coca-Cola Hellenic (CCH), the Athens-based Coca-Cola bottler which conducts operations across 28 European countries, sought the advice of Deloitte amid a complicated SAP implementation intended to create common systems for HR and Finance departments across each
of their geographic locations.
Solution: Deloitte advised CCH to conduct an efficiency analysis to determine whether moving to a shared services model for finance and human resources was an option. CCH agreed, and together with a team from Deloitte utilized APQC's Open Standards Benchmarking Collaborative (OSBC) to perform a detailed analysis of 11 HR and Finance processes in 22 countries. This allowed CCH to evaluate relative performance for each country and determine which could be streamlined.
Result: Potential savings were revealed by the benchmarking reports before the project was even finished. The exercise in collecting the data made people at CCH more cognizant of what and how they were doing. After an analysis of the processes, immediate changes were implemented in areas where efficiency had obvious room for improvement. The process of gathering the data and benchmarking performance helped the company's executives see a new way forward.
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