Dutch telecom provider KPN selected IBM GBS to transform its billing and CRM systems, as well as its business intelligence processes over the next three year. KPN, which is based in The Hague, is a mobile telephone, Internet and television service provider.
"IBM's global scale and capabilities combined with strong Dutch presence assured us that IBM was the right party to lead this transformation. As we are one of the first customers to deploy the new Oracle eCommunications suite end-to-end, including Siebel CRM and Portal Billing. IBM's experience with other leading clients and the relationship between IBM and Oracle were of great importance to us," says Jan Muchez, KPN's chief information officer.
"With our extensive experience with large complex transformation programs worldwide, we are laying the foundation for KPN to be ready for the future," says Harry van Dorenmalen, General Manager IBM Belgium, Netherlands and Luxembourg. "The new CRM, billing and business intelligence framework will support the successful delivery of next generation services that KPN requires to grow revenues, while at the same time offering a superior customer experience."
From IBM's home office in Armonk, N.Y., the technology end of the consulting firm created a training program for employees of the Ace Hardware Corporation, a retail hardware chain based in Oak Brook, Ill.
IBM's Global Technology Services business unit designed and performed training services for Ace's inventory management application in several of its 4,600 stores. Following the planning and pilot phases, local IBM trainers were onsite at each retail location for software and data migration and training to help enable a seamless transition.
"Ace Hardware prides itself on delivering quality, helpful hardware services to customers," said Brian Mayer, information technology deployment manager at Ace Hardware. "IBM's focused training methods allowed Ace retailers to get up to speed on their inventory management system with minimal disruption to their business. This also helped retailers deliver on their helpful promise to their customers."
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