(June 18, 2007) – Chicago – Capgemini unveiled new services and enhancements as part of an expanded Business Process Outsourcing (BPO) solution portfolio that delivers business insight that it says will enable clients grow the top line, not just focus on cost reduction. Business insight processes include customer analysis, spend intelligence, audit forensics; revenue recovery and leakage prevention; ethical fraud testing and contract compliance.
"Capgemini is at the forefront of the evolution of BPO from transaction-focused outsourcing agreements to relationships that deliver significant business value and insight," said Hubert Giraud, head of Capgemini Global BPO. "Capgemini is the first to deliver BPO with Business Insight, and in doing so, responding to an emerging client need that should support long-term growth in North America."
Kelly said there's a huge potential for BPO in the U.S. and Canada, which represents 64 percent of the global $152 billion BPO market.
As part of that growth, Capgemini is broadening its offerings to target additional opportunities in the North American BPO market, said Tony Kelly, business process outsourcing, business development director for Capgemini. He said Capgemini is bringing two new services to the North American market: BPO procurement services and assurance services for Sarbanes-Oxley compliance.
Meanwhile, Capgemini has created a new BPO business unit to be led by current deputy global BPO leader, David Poole. Poole will relocate to North America from Europe and assume the new role of North American BPO leader. Poole is responsible for driving, building, and growing BPO opportunities in existing and new North American markets.
"The market potential is very strong [for] BPO solutions in the U.S. and Canada," Poole said. "Our key goals are to increase awareness of Capgemini BPO solutions in the North American market and expand beyond our core strength of finance and accounting. We plan to be as active and dominant in North America as we are in Europe."
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