Starting his career at Tata 19 years ago as an engineer with a newly minted postgraduate degree in computer science, Chandra, as he is called, has moved steadily up through the Tata ranks. Advancing into management, he spearheaded a major Tata quality initiative. "We were designing a quality capabilities model that incorporated the best-in-class practices of other models," he says. The results of that effort formed the basis for Tata's expansion of its Indian development centers around the world.
Today, Chandra still maintains client contact even if he is not involved in the day-to-day management of accounts. "I maintain old relationships and develop new ones," he says, "often at the C-level."
Although one of the best parts of his current position continues to be talking with clients, Chandra lately has become deeply involved in creating new business models. "This is instrumental in transferring our delivery model globally, not just in India but also in Hungary, China, and Latin America," he explains. In addition, Chandra also is engaged in efforts to diversify Tata's portfolio, including such offerings as infrastructure services, BPO, and software products for vertical industries such as financial services.
Looking ahead, Chandra hopes to help Tata grow into a $10 billion company within four years. To do that, he has plans to develop more software products, create new business delivery models, add a security initiative, and integrate consulting more tightly with BPO and IT services. He also wants to increase the number of non-Indian Tata employees. Tata currently has 60,000 employees and is "adding 20,000 employees a year," he says. They won't all come from India.
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