Accenture will provide Microsoft with
credit and collection services in Europe, the Middle East and Africa (EMEA) under a five-year business process outsourcing contract the two companies signed recently. Financial details of the agreement were not disclosed. Under the terms of the contract, Accenture will manage the processes
associated with receivables and collections from Microsoft's business
customers and channel partners throughout EMEA. Accenture will also
provide support for Microsoft's credit analysis, cash application, customer data management and associated business intelligence reporting processes. The technology supporting the services consists of a sophisticated suite
of enterprise resource planning (ERP), invoicing and receivables
management applications all running on the latest Microsoft platform. The services will be delivered in a total of 15 languages and be
provided by Accenture Finance Solutions, an Accenture business that provides finance and accounting services to businesses and governments on an outsourced basis. The contract builds on an existing relationship between the two
companies under which Accenture has provided IT support and consulting services to Microsoft in Dublin for more than 15 years.
credit and collection services in Europe, the Middle East and Africa (EMEA) under a five-year business process outsourcing contract the two companies signed recently. Financial details of the agreement were not disclosed. Under the terms of the contract, Accenture will manage the processes
associated with receivables and collections from Microsoft's business
customers and channel partners throughout EMEA. Accenture will also
provide support for Microsoft's credit analysis, cash application, customer data management and associated business intelligence reporting processes. The technology supporting the services consists of a sophisticated suite
of enterprise resource planning (ERP), invoicing and receivables
management applications all running on the latest Microsoft platform. The services will be delivered in a total of 15 languages and be
provided by Accenture Finance Solutions, an Accenture business that provides finance and accounting services to businesses and governments on an outsourced basis. The contract builds on an existing relationship between the two
companies under which Accenture has provided IT support and consulting services to Microsoft in Dublin for more than 15 years.
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