When Trust Is on the Line: Meet the New Era of Client Expectations
ON DEMAND
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Cost: Complimentary
Produced and Sponsored by: Deltek
Client trust has become the most valuable—and volatile—asset for consulting firms. In today's competitive landscape, it's harder to earn and easier to lose than ever before. The old model of relying on promises and past performance is no longer enough. Modern consulting buyers demand proof.
They expect clear, measurable outcomes, real-time visibility into project progress, and collaborative solutions built alongside their own teams. This fundamental shift is compounded by the rapid rise of artificial intelligence. Expectations around AI have evolved at lightning speed, with nearly two-thirds of buyers now stating they will stop working with consulting providers that don't incorporate AI into their services. For consulting firms, adaptation is not optional—it's essential for survival.
Join us for a critical webcast that explores what this new paradigm means for the future of consulting. In this session, you will learn how to:
- Dissect where traditional delivery models are falling short and reveal how leading firms are transforming their approach
- Make outcomes visible and measurable earlier in the engagement to build confidence from day one.
- Increase transparency and provide real-time progress updates without creating delivery friction.
- Leverage AI to improve tangible client results, moving beyond simple internal efficiency gains.
- Co-develop solutions with clients to drive higher adoption rates and create long-term value.
If you want to understand what today's buyers truly expect and what it takes to meet the new trust bar, this session is for you.
Speakers:
Rajashree Roy is a Product Marketing Manager at Deltek, where she drives positioning, messaging, and go-to-market strategy for the Replicon Time product line. With 7+ years of expertise in revenue-focused product launches, competitive intelligence, and cross-functional sales enablement across various industries like FinTech, HRTech, she effectively collaborates with product, sales, solution engineering, and customer success teams to accelerate revenue growth and market impact.
David Richardson is the Chief Operating Officer at Data Intellect, where he leads operational strategy and drives the delivery of data and technology solutions. With over a decade of experience in operational and delivery leadership roles across the technology and professional services sector.
Rajiv Borrison is a Global Director of Sales Engineering at Deltek. With over 15 years of presales experience across multiple segments, verticals and industries, he is a recognized thought leader of delivering value and global business transformation to his customers. He is a proud father of two boys and is a Canadian native. He enjoys traveling the world with his family, bike riding and on his down time enjoys a good movie or series marathon.
Moderator:
Michael Webb | Director | Consulting Magazine
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