The 2021 Women Leaders in Technology: Serena Chan

Serena Chan 

IBM Canada Ltd.

Excellence in Innovation

Serena Chan is a Partner in IBM Financial Services sector in IBM Global Business Services (GBS) in Canada,  focused on helping clients accelerate digital reinvention, from strategy, technology to incubating and scaling new skills and competencies. Chan has led portfolios of work that have designed new and differentiated legendary customer experiences, implemented award-winning solutions, and adopted AI technologies for customer experience and operational efficiency. Serena holds 18 professional certifications and 38 digital badges. She is a 4 time IBM Redbook author. She is also passionate about helping underprivileged teenagers and represented IBM performing pro bono consulting services in Mexico City for IBM Service Corps. She stands as a voice for minorities and is the guild leader for Technical Women’s Guild at IBM and created an apprentice Associate Partner program coaching future leaders to become Associate Partners at IBM.