The COVID-19 pandemic has affected different sectors in different ways, but one of its most profound lasting impacts will be felt by retail companies, whose entire business models are shifting in response. To make it through to the other side, retailers will need to transform their relationships with customers, make a real investment in digital technology, and bring more aspects of their operations in-house. Kearney recently appointed Shannon Warner as a partner in its consumer practice. She brings to the table more than 25 years of consulting and retail industry experience. We recently spoke to her about some of the challenges and opportunities retail clients are facing right now in these unprecedented times.
Consulting: What’s the state of the overall consumer and retail consulting landscape like right now at this stage of COVID-19?