Enterprise Management Group (EMG) is a boutique consulting firm with a unique approach to operations consulting that leverages the employee experience to drive earnings improvement. ALM's Liz DeVito recently met with EMG founder and CEO Jim Smith.
ALM Intelligence: Tell us about what led to EMG's founding.
Smith: It's an interesting story, because the impetus for setting up my own business was that I was both a success and a failure in a traditional corporate setting. I was originally an IT manager, running very large data centers for Fortune 500 technology and telecommunications companies measured on a fully burdened P&L. Eventually, I ended up at a major bank, where I discovered there is a world of difference running data centers for companies that use technology to run their business rather than to generate revenues. It was very different at the bank where no one had ever been asked to justify their technology investment. I, who didn't know any other way, continued the P&L approach to managing my operation, which caught the eye of the CEO who then asked me to set it up as a separate company. Once it was successfully established, the business was handed over to another executive to run. I then decided to set up my own business in 1992 providing interim CIO services.
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