Clients and consultants are looking outward beyond their own four walls to learn about innovative practices and processes from other countries and other industries.
This Spring, Slate Foreign Affairs writer Joshua Keating completed his application for citizenship in Estonia. The process cost him U.S. $87, and it took 10 minutes. The small country's online-residency process is a big deal, according to leading public sector consultants like IBM GBS Global Government Industry Leader Sietze Dijkstra. Dijkstra says that the Baltic republic's progressive online capabilities reflect the type of digital services federal, state and local governments around the world are asking for help creating.
Although the underlying objective of most public-sector entities remain the same as it ever was—"delivering the best, most relevant services in the most cost-effective fashion," notes Dan London, group CEO of Accenture's Health & Public Service Operating group—the means of achieving this goal are expanding, thanks primarily to technological breakthroughs and intense budget constraints. Other factors, such as the coming retirement wave among U.S. public sector employees, are also exerting their disruptive might.
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