Over-servicing. Mere mention of the word—which refers to carrying out more work than necessary for a customer, often at the expense of other clients and the well-being of your firm – can elicit sighs of aggravation from staff and management alike.
Joe Kornik | January 20, 2015
By Drew West
Over-servicing. Mere mention of the word—which refers to carrying out more work than necessary for a customer, often at the expense of other clients and the well-being of your firm – can elicit sighs of aggravation from staff and management alike.
But what causes over-servicing, how can your firm identify it and what can you do to avoid it in the future?
Avani Desai Schellman Excellence in Leadership Avani Desai is a Chief Executive Officer at Schellman, the largest niche cybersecurity assessment…
