If your organization hasn't already implemented some form of artificial intelligence, odds are that it's right around the corner. IT is the core of many organizations' ability to operate, and ensuring smooth operation of that function is critical. Artificial intelligence products are starting to carry a lot of that load. Digitate, a venture of Tata Consulting Services, helps clients implement Ignio, a proprietary product designed to solve IT operational challenges within the enterprise. Consulting sat down with Victor Thu, Global Head of Marketing and Product Marketing for Digitate to discuss the evolution of AI's place in the enterprise and where he sees that trend line going in the future.
Consulting: What are some of the hottest areas in AI from a consulting perspective?
Thu: I think the hottest area right now from an IT operational standpoint is how we can automate and simplify a lot of complexity. Based on what we're seeing today, if we look at AI overall in the marketplace, there's a lot of excitement when it comes to the consumer space. You have a lot of talk about Alexa, Siri and so on. The excitement on how we can apply it to the IT operational world is not as loud, and we see that as an area we can truly contribute and we've been doing it quite successfully for a large number of customers we're engaging with. So on the IT operations side, how we can help IT simplify their management structure, and simplify their operations using artificial intelligence. It's not that we're here to eliminate peoples' roles, what we see when we're talking to customers is they simply don't have enough headcount. They have so many things they need to work on they just don't have the resources or budget to scale that up. They really need a way to help them advance without incurring significant increase in budgetary spend.
