Kennedy Corner
»The Next Big Thing
Consultants are always looking for the next big thing, the innovation that will see clients storming through their gates, bypassing pesky procurement departments, and writing blank checks for the magic mousetrap that whitens and brightens and cleans windows, too.
»JP Morgan and The Whale: A Parable
After a tumultuous period of banking hyper-regulation after 2008, no one would have suspected in 2012 that JP Morgan, the world’s largest bank, had ineffective controls in place that left the company flat-footed when its “rogue” trader had taken untenable, long-term positions on Credit Default Swaps.
»Optimizing Manufacturing Strategy
Bloomberg News recently reported that GE intends to use 3D printers to produce 85,000 fuel nozzles for its newest jet engine, a significant leap for a technology that until now has largely been confined to prototyping tasks.
»‘Post’-Ideological Privatizations
We may be witnessing the start of a new wave of privatizations, which will see governments throughout Europe significantly increasing their sales of assets across a wide range of economic sectors.
»The Jetsons and Cyber Security Measures
As a child watching the animated TV show The Jetsons I was convinced they lived the ideal life. The Jetson family had technologies and gadgets used in everyday life that seemed unfathomable as I watched in the 1980s.
»U.S. Healthcare Reform and Integration
While each week in the U.S. different reports come out about key aspects of the US healthcare reform being adopted, implemented or delayed, fewer elements of the Affordable Care Act’s (ACA) impact are clear.
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Travel Advisory
»Marriott Goes Big in NYC
Marriott International, Inc. and G Holdings opened what they’re calling an “iconic addition” to the New York skyline, a combined 378-room Courtyard hotel and 261-suite Residence Inn hotel in midtown Manhattan. The $320 million, 68-story property is the tallest single-use hotel in North America.
»FAA: ‘Staffing Challenges’ Causing Delays
In case you haven’t noticed, non-weather related delays at U.S. airports are on the rise. (And I know you’ve noticed that weather-related delays are definitely on the rise.)
»Hilton’s Building Boom
Coming off a whirlwind 2012, Hilton Worldwide is the fastest growing global hospitality company by number of rooms.
»Extended Stay America Serves Up Free Breakfasts With ‘Grab and Go’
Extended Stay America launched a new Grab and Go Breakfast program, which is available seven days a week from 6 a.m. to 9:30 a.m. at all of its more than 600 locations.
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Book It!
»The Three Rules
Earlier this year, Deloitte Consulting’s Mumtaz Ahmed and Michael Raynor published The Three Rules: How Exceptional Companies Think. The authors set out to answer what was, in their mind, the ultimate business question—how do some companies achieve exceptional performance over the long haul?
»Thinking in New Boxes
Creativity is key if you are to thrive in a time of accelerating change, according to The Boston Consulting Group’s Luc De Brabandere and Alan Iny.
»The Effortless Experience
We live in a golden age of customer service, when many executives say their goal is to ‘delight the customer.’ It’s a worthy goal, for sure, but what if it’s wrong?
»The Solution Revolution
What drives the social economy? What opportunities does it present for business? William D. Eggers and Paul MacMillan set out to answer these questions and more.
»Author Q&A: PwC's Ted Shelton
PwC’s Ted Shelton’s book Business Models for the Social Mobile Cloud: Transform Your Business Using Social Media, Mobile Internet, and Cloud Computing, examines how the three technologies are coming together to transform businesses.
»Review: The Three Rules
Why do some companies achieve exceptional performance while so many others struggle to survive? That’s the question Deloitte’s Michael Raynor and Mumtaz Ahmed—along with an international team of dozens of researchers at Deloitte—set out to answer with their book The Three Rules.
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»How much of your allotted vacation time will you use this year?
»Data Watch: How Do You Anticipate Your Firm's Revenue and Net Profits Will Change in 2014?
This Week in the Profession
»Mesirow Wins Award for Turnaround Work
Mesirow Financial Consulting announced that The M&A Advisor has awarded it Turnaround Consulting Firm of the Year for the second year in a row.
»Sibson Expands Retirement Practice
Joseph A. LoCicero, President & CEO of The Segal Group, announced that Shane E. Conlon has joined Sibson Consulting as a Vice President and Senior Retirement Consultant.
»PwC completes acquisition of Booz & Company, unveils 'Strategy&' brand
PwC completion of its acquisition of Booz & Company. With the granting of all regulatory approvals for Booz & Company to join PwC, it is now officially part of the PwC Network.
»EY agrees to acquire LogiStar
EY announced that LogiStar Solutions, a leading provider of SAP Supply Chain Execution (SCE) services, has signed an agreement for all of its operations to join EY member firms in the U.S., Canada and Mexico.
»Julie Howard to become Navigant's Chairman when Goodyear Retires in April
Navigant announced today that William M. Goodyear will retire from its Board of Directors at the Company’s 2014 Annual Meeting of Shareholders. His term of employment as Executive Chairman of the Company will conclude on April 30, 2014. Julie Howard, CEO, will assume the role of Chairman effective May 1, 2014. Howard has been CEO and a director on the Navigant Board since March 2012.
»Fraser Smart Named Head of Buck Consultants
Buck Consultants announced that Fraser Smart has been appointed head of Buck Consultants worldwide and will relocate to the New York office.
»BCG Digital Ventures Launches
The Boston Consulting Group, one of the world’s leading management consultancies, announced today the launch of BCG Digital Ventures, a digital innovation, product development, and commercialization firm.
»Impact Advisors names Chief Medical Officer
Impact Advisors announced today that Dr. Steven Schlossberg has joined the organization as a Vice President and Chief Medical Officer.
»Huron: Hospitals need to cut costs
Huron Consulting Group announced the release of a new Huron Healthcare report which indicates that even healthy hospitals will need to reduce cost by 20 to 40 percent.
»A.T. Kearney grows partnership 12%
A.T. Kearney grew its global partnership by 45 partners in 2013, an increase of 12 percent over the last year.
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CMAG.COM EXCLUSIVES
Features
»Buck: Cash-Based Incentives on the Rise
A survey released by Buck Consultants found a significant increase across the globe in the use of cash-based long-term incentives (LTI) as part of employee compensation programs.
»5 Ways to Use Your Brain to Build a Better Business
Business owners and managers today face a myriad of challenges—a tight market with strong competition, workforce issues, slimming margins and the need to keep pace with technological advancements to name a few.
»Effective Complaining to Achieve Results
The average person today can take a problem viral in hours. Now, thousands hear about problems within 24 hours. The average person has 130 friends on Facebook and has numerous connections on Linkedin, Twitter, etc., etc. etc.
»4 Forces Changing the Technology Landscape
As a consultant, you are a road warrior. You are constantly on the go, traveling to and from client locations, and frequently turning to tools such as LinkedIn and Twitter, and other social web-based tools to collaborate and execute work.
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Interviews
»One on One with ARRYVE's Bill Helming
Bellevue, Wash.-based ARRYVE Consulting recently tapped operational strategy leader Bill Helming as Managing Director of its new Boston office. As a partner who led the Life Sciences practice at PRTM, where he worked for 21 years before it became a division of PwC, Helming’s diverse background brings a lot to the table to help ARRYVE bring its unique model to the East Coast.
»One on One with WTP Advisors’ Kathi Mettler
Seeking a way to improve the company’s internal training methods, tax advisory consulting firm WTP Advisors has hired Kathi Mettler, a longtime Director in the International Tax Services Group at PwC, to serve as their Director of Learning and Education.
»One on One with the Corporate Strategy Institute’s Dr. Sarah Layton
Dr. Sarah Layton has sort of done it all. The founder and CEO of the Corporate Strategy Institute started out as a teenage welder in her father’s company. Layton formed Corporate Strategy Institute, a boutique strategy firm, in the early 1990s after getting her doctorate in business. Ever since, she has helped companies maximize their revenue potential and growth, and bring their corporate vision to reality.
»One on One with BCG Digital Ventures’ Jeff Schumacher
Today, digital expertise is not something that’s nice to have. It’s mandatory to stay competitive. The Boston Consulting Group has launched BCG Digital Ventures, with the sole purpose to partner with clients to help develop, launch, and transform their digital initiatives. The new firm is led by Jeff Schumacher, former Managing Director and Cofounder of Booz Digital.
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Consultants on Consulting
»Compliance Outsourcing—Differing Points of View
Compliance risks and costs are on the rise. An increasingly complex regulatory environment is stretching many corporate compliance departments to the breaking point and sending the cost of compliance through the roof.
»Mind Your Tribe
In his book “Tribes,” Seth Godin makes a compelling case that we are all tribal members—that being tribal is part of being human. Godin notes only two things are necessary for a tribe to form: shared interest and a way to communicate. By this definition, every business is a tribe.
»Anti-counterfeiting Technology and Pharma Packaging
Intangible assets constitute a considerable share of many companies’ equity. They are often the result of extensive investments in research and development, careful brand management, and a consistent pledge to high quality and exclusiveness. Counterfeiting of goods is becoming a huge problem for our society.
»Run your Project Like a Rock Concert
I was recently on a run listening to one of my favorite live albums, “Alive,” by Daft Punk. However, this time I found myself not just listening to the music, but listening to how the crowd responded, the transitions between songs, and timing of the drops and crescendos.
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Focus: Client Industries
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Healthcare
»BCG: China’s Healthcare Explosion
Chinese consumers are the most health-conscious people in the world, according to a new report by The Boston Consulting Group.
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High Tech
»IBM Launches ‘Interactive Experience’ Consulting Practice
IBM unveiled a global consulting practice that anticipates the emerging client demand for irresistible user experiences as the point of entry to high-value relationships with their customers, employees, prospects and partners.
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Financial Services
»Capco’s Recruiting Push
Capco has been on a roll. The firm has grown from 100 consultants in 2009 to about 1,000 today. And they aren’t slowing down. North America CEO Ismail Amla says he expects growth in 2014 alone to be between 30 and 70 percent. To keep up this blistering momentum, Capco has launched a massive recruiting drive.
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Retail
»Retail’s Next Revolution
The Retail industry has undergone massive changes lately with the advent of digital and mobile shopping, proving a challenge for retail consultants to keep up with rapid shifts in consumer behavior. Erika Serow, Bain & Company’s newly appointed head of its Americas Retail Practice, says the industry experiences similar periods of disruption every 50 years or so.
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Focus: Service Lines
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Strategy
»The Rising Stars of the Profession
It’s always dangerous to make a sweeping generalization about just about anything, but especially dangerous to make one about an entire generation. But that’s precisely what I’m about to do.
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IT
»Case Study: Slalom Helps Chart a Course for Holland America’s Mobile App
Holland America Line (HAL) knew it was time to explore the uncharted waters of mobile technology, but wasn’t sure where to begin. It turned to Slalom Consulting.
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