Kennedy Corner
»The New War For Talent
When a meteorite blazed through the morning skies of central Russia in mid-February and exploded, the news media described it as a rare event. And it was. Fast forward one month and just about every government in the world is looking at the potential for a "rare event" to visit their borders, and wringing their hands over how to prepare for it.
»Here Comes Patient-Centric Health
U.S consumers are accustomed to choices. We often take for granted our ability to select products, price points and preferred channels. Why, then, do we as patients expect anything less from our healthcare providers?
»The Market Always Finds a Way
In the 1993 Steven Spielberg film Jurassic Park, the protagonists discovered at one point (to their horror) that the island’s dinosaurs, which had all been created the same gender, had somehow managed to reproduce. “Life always finds a way,” muttered Sam Neill’s character Dr. Alan Grant.
»2012 in Review, and a Look Ahead
Looking back, several market forces propelled global consulting demand, causing firms and clients to undertake larger and more ambitious engagements than in recent years. The rapidly changing nature of client needs and the continued evolution of provider capabilities converged around some key themes.
»Change and Collaboration—The Rx For a Healthy Life Sciences Industry
For many of us in the U.S., it’s time to update healthcare benefit selections and learn of new or revised healthcare insurance plan offerings, options, and features. In many ways, the change and complexity we face as end users reflects the upstream challenges facing the healthcare industry at large.
»Kennedy Corner: Change Management; Easier Said Than Done
Business leaders have an arsenal of management tools at their disposal ready to deploy for almost any business need, from boosting revenues to increasing efficiencies and managing risk.
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Travel Advisory
»Hilton’s Building Boom
Coming off a whirlwind 2012, Hilton Worldwide is the fastest growing global hospitality company by number of rooms.
»Extended Stay America Serves Up Free Breakfasts With ‘Grab and Go’
Extended Stay America launched a new Grab and Go Breakfast program, which is available seven days a week from 6 a.m. to 9:30 a.m. at all of its more than 600 locations.
»Homewood Suites Survey: Comfort is King
A new survey of frequent business travelers found that they want more room to spread out, the ability to maintain a normal routine and opportunities to interact with business associates and fellow travelers.
»Furnished Quarters Wins CARTUS Award
Furnished Quarters was awarded the CARTUS Global Network’s Commitment to Excellence Award for the third consecutive year.
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Book It!
»Excerpt: Finding Your Firm’s Growth Engine
The following is an excerpt from Leading Firms: How Great Professional Service Firms Succeed & How Your Firm Can Too by David C. Kuhlman. In the book, Kuhlman distills 25 years of
experience advising senior management at some of the world’s most prominent consulting firms. This excerpt from Chapter Six: “The Growth Engine” explores two of the key factors driving growth in the most successful firms.
»Excerpt: The Online Marketing Revolution
The following is an excerpt from Online Marketing for Professional Services, a thought-provoking and practical approach to online marketing by authors Aaron E. Taylor, Sylvia Montgomery, Sean T. McVey and Lee W. Frederiksen.
»Review: Tipping Sacred Cows
We all have those sacred cows at work, but these nuggets of advice, in practice, can lead to career-limiting unintended consequences.
»Review: Playing to Win
If strategy is about creating a competitive advantage that allows a firm to win, then pinpointing your strategy to just a few choices will dramatically increase your chances of success.
»Review: Seeing the Big Picture
According to Kevin Cope, founder of Acumen Learning and author of Seeing the Big Picture, all companies are driven to success or failure by the same five simple drivers—cash, profit, assets, growth and people
»Review: Get Lucky
As the pace of change accelerates and the volume of information explodes, everyone is under great pressure to connect with the people and ideas we need to thrive.
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»How would you describe your work/life balance at your firm?
»Data Watch: The 2013 Outlook
This Week in the Profession
»Point B Appoints Chuck Ritter as President of Consulting
Point B announced that Chuck Ritter has been appointed President of Consulting.
»TCS: FY 2013 Revenue $11.6B, Up 13.7%
Tata Consultancy Services (TCS), closed fiscal year 2013, which ended March 31, by announcing annual revenues of $11.6 billion, up 13.7 percent year over year.
»Cheesecake Factory Serves Up IBM Data Analytics
IBM announced The Cheesecake Factory, with more than 175 restaurant locations across the United States and three licensed locations in the Middle East, is using IBM Big Data analytics to help deliver the highest quality experience to its guests.
»Booz Allen Lands $11B in DHS Business
Booz Allen Hamilton announced it was awarded two, five-year contracts under the Department of Homeland Security’s (DHS) Technical, Acquisition and Business Support Services.
»Buck Rolls Out Private Health Exchange
Buck Consultants plans to launch RightOpt, a private health exchange for employers with 3,000 or more benefit-eligible employees.
»BCG: Online Media Holds More Value
U.S. consumers derive more value from media online—net of the associated costs—than they receive from offline media, according to research by The Boston Consulting Group.
»IBM Unveils Customer Experience Lab for C-Suite
IBM unveiled the creation of the IBM Customer Experience Lab, dedicated to helping business leaders transform the way customers experience their products.
»Huron's Revenue Up 3.3% in '12
Huron Consulting Group announced that revenues were $626 million for the full year 2012 compared to $606.3 million for the previous year—a 3.3 percent increase.
»Capgemini N.A. Revenue Up 16%
Capgemini year-end revenue for 2012 was up 16.4 percent in North America. Globally, the firm reported a 5.9 percent revenue increase for the year.
»KPMG to Acquire The Hackett Group's Oracle ERP Practice
KPMG entered into an agreement to acquire the Oracle ERP practice of The Hackett Group.
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CMAG.COM EXCLUSIVES
Features
»Four Misconceptions Consultants Hold About Recruiting
J. James O’Malley, Partner, Executive Search & Workforce Planning Practice Leader at talentRISE, has seen firsthand why consultants are frustrated by and don’t “get” recruiting. Based on his experience, he addresses four widely held misconceptions about recruitment.
»Starting an E-Retail Venture in India: Five factors to Keep in Mind
Organized retail in India has been a grand success in the last decade-and-a-half. The increase in income levels across the population as well as double incomes of the new generation nuclear families contributes to the substantial increase in the disposable income of the Indian consumer. Of late, the physical infrastructure is not able to keep pace with the rate of increase in urban population, giving a chance for both the consumers and sellers to explore alternate options.
»Ensure Winning Bids
Revenue growth is a top priority for nearly 1 in 2 firms (49.3%,) according to a recent IDC study. Yet bid preparation often takes billable consultants away from billable work. Even firms with dedicated business developers eventually engage billable consultants to define solutions, scope effort, or justify credentials.
»The Marketing Ecosystem
We’ve watched marketers in every field—professional services, associations, corporations, consultancies, etc.—struggle to make sense of all the technological tools promising to help in their day-to-day work. No one really, honestly knows what technology to buy. Everyone makes claims about features and performance, even us, but how in the world can you know you’ve found the right tool?
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Interviews
»One on One with UHY Advisors’ Sam Aziz
Sam Aziz has been brought on as a Manager at the UHY Advisors' Atlanta-based Southeast office, with the goal to assist in beefing up its Internal Audit, Risk and Compliance Practice.
»One on One with Booz Allen Hamilton’s Reggie Van Lee
Booz Allen Hamilton has re-entered the commercial business with a renewed focus in the areas of energy, health and financial services. Booz Allen has tapped Executive Vice President Reggie Van Lee to head up the practice.
»One on One with FTI’s Jackson Dunn
As the regulatory climate in Washington becomes more stringent, actions taken by lawmakers can now more than ever have far-reaching consequences on businesses’ future plans. Sensing the increased need for experts, FTI Consulting has acquired C2 Group, a bipartisan government relations lobbying firm, to help clients gain insight into the motivations of policy elites. Jackson Dunn, FTI’s head of public affairs, expects more firms to offer lobbying services down the line.
»One on One with A.T. Kearney’s Daniel Mahler
Daniel Mahler was recently appointed as A.T. Kearney’s Americas Lead. Mahler says the firm has kicked off a major three-year growth initiative, which if successful, could “close to double” the size of the Americas practice over the next six years.
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Consultants on Consulting
»The Greatest Show on Earth! (And, the Power of a Shiny, Yellow Object)
The greatest show on earth! That’s what the consultants at a large, New-England based consulting firm were set to stage at a pitch presentation for a major (8-figure) project. Almost a dozen consultants were there, armed with massive binders, impressive collateral and PowerPoint slides replete with snappy animations and carefully contrived turns of phrase. The result, which I witnessed, was a disaster.
»Run Your Business Like a Marathon
Whether participating in a marathon or executing a business transformation, it is imperative to stay focused and continue to push forward. Throughout the often times grueling process, it is easy to feel overwhelmed and contemplate quitting.
»Distinctions and Diagnostics
A sweet, little black bird just fluttered by. It might be a Brewer’s Blackbird or a Common Grackle. I don’t really know, because I’m not an ornithologist and, frankly I wouldn’t have given it a second glance were it not for one detail: I’m awaiting my flight at Gate 9 of the San Jose airport and tweetie is on the wrong side of the window. My side.
»Listen Up! Tips for Giving Great Radio Interviews
Radio interviews are a great tool to position yourself as an expert, gain visibility, leverage your services, promote your book, and sell your products. But there are good radio interviews and there are bad interviews—you never want to give one of the bad ones.
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Focus: Client Industries
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Financial Services
»Big Growth for Small Jewel
Since being named one of our 2009 Seven Small Jewels, WTP (formerly Worldwide Trade Partners) has been continuing its stellar growth, in utter defiance of the Great Recession.
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High Tech
»IBM’s Lab Work
IBM unveiled a new Customer Experience Lab dedicated to helping C-level business leaders transform the way customers experience their products, services and brands through the use of mobile, social, cloud and advanced analytics technologies.
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Healthcare
»Case Study: Huron Consulting Helps Bring Cost Savings to Good Samaritan Hospital
Good Samaritan is a 408-bed hospital and academic medical center in Los Angeles with nearly 95,000 outpatient visits per year. The hospital has more than 1,500 employees and has 600 physicians.
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Manufacturing
»Capgemini: Technology is Driving Force for Automotive Experience
Capgemini found that a whopping 94 percent of car shoppers start their shopping experience online.
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Focus: Service Lines
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Strategy
»A Strategic Shift
In its beginnings, Strategy Consulting was about defining strategy. Then, its heyday was about implementing that strategy. Today, it’s about effecting real strategic change. The Strategy Consulting of tomorrow? Well, it depends who you talk to… and who you believe.
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HR
»Despite Job Market, Deloitte Finds Talent Still Top Priority
Despite high unemployment, with recent reports of job gains showing a modest decline in the U.S. unemployment rate, HR professionals have continued concerns about attracting and retaining top talent.
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