The 2016 Fastest Growing Firms: Clerestory Consulting

Clerestory_ Linda_Toops

47. Clerestory Consulting Growth Rate: 71%  HQ: Evanston, Ill.

Clerestory is a Change Management and Operations Improvement firm with a 13-year record of success at market-leading clients. “Clerestory’s full-time change management experts quickly solve the complex business challenges our clients face. We apply collaborative methods to solve issues affecting people, processes, and technology and achieve our client’s goals in record-breaking time,” says Linda Toops, Founder & Managing Partner of Clerestory. Toops sat down with Consulting to discuss the firm’s outstanding financial performance. 

Consulting: What were the main factors that contributed to your firm’s exceptional growth? 

Toops: Clerestory’s 40 dedicated, full-time, Change Management consultants uniquely position the firm to contribute to the success of our clients’ mission critical projects. During the past 13 years we have been on the frontline of a shift in buyer sophistication. Executives today understand that change management is cost justified by faster adoption, improved role-based performance, lower attrition, and creation of market-leading cultures that can adapt quickly to change. Clients choose Clerestory to ensure the success by integrating high-impact Change Management practices and engaging their staff as leaders and proponents of change.

Consulting: How is this year shaping up for your firm?

Toops: 2016 is on pace to be Clerestory’s best year ever. The year should mark another year of 45 percent revenue growth. Internally we have invested in expanding our recruiting and organization development staff. This internal investment has yielded results in the numbers and sophistication of our staff members.

Consulting: What’s your firm’s outlook for 2017? Where do you see the most opportunities?

Toops: Clerestory’s client base and relationships, combined with the increasing rate of change, keeps repeat clients coming back for more services. Additionally, new client companies allow us to expand the firm to new industries and geographies. We have applied change management to implementing custom operational solutions for Fortune 50 to 1000 clients who are training new skills, consolidating, expanding, restructuring, replacing systems, and undergoing widespread transformation. Our methods are powerfully applied at any intersection of people, process, and technology where significant change takes place.

Consulting: What are your firm’s biggest challenges in 2017?

Toops: Clerestory’s challenge is to grow quickly, but selectively, by hiring experienced consultants who are strategic thinkers and are also passionate about achieving client goals through implementation. Our consultants require the interpersonal skills to persuade, encourage, and model the behaviors that will be required in a transformed environment.

Consulting: What does being named one of Consulting’s Fastest Growing Firms mean to your firm, your employees and your clients? 

Toops: We are proud to be part of the industry’s elite and appreciate the message this sends to our clients. Being selected differentiates us to both clients and candidates. Thirteen years ago we were determined to make Clerestory a firm where we could do challenging work alongside smart, principled people. We wanted to be a partner to our clients to deliver their most important project objectives for a fixed fee and with fixed deadlines. Consulting’s recognition is an acknowledgment of Clerestory’s accomplishments and an encouragement for our continued success.