Pivot Point Consulting
Revenue Growth: 800%
Pivot Point Consulting provides implementation, staff augmentation and advisory services in healthcare information technology.
Established in 2008, the firm has earned a number of industry and workplace quality awards, and now can add Consulting’s Fastest Growing Firms to the trophy shelf. The firm posted an extraordinary growth rate of 800 percent between 2011 and 2014, good enough for the No. 4 spot in this year’s rankings.
Rachel Halonen Marano, Partner and Co-fonder of Pivot Point Consulting sat down with Consulting magazine to discuss the firm, its growth and performance, as well as where it goes from here.
Consulting: What were the main factors that contributed to your exceptional growth?
Marano: Business growth is a direct result of successful interactions. This is true for any business, and it is especially true for healthcare IT consulting. When David Scott and I co-founded Pivot Point Consulting, our vision was to create a company that treats clients as partners for solution-driven results. We vowed to always work with integrity—and do right by those we work with. Hiring the right consultants with specific and exceptional experience is key. In doing that, we see creative solutions develop in remarkable ways that always stand out.
Consulting: How is 2015 shaping up for your firm?
Marano: 2015 is shaping up as a year of solid, paced progress for Pivot Point Consulting. As a KLAS-ranked national healthcare IT consulting firm, our largest areas of expansion are directly tied to the feedback we hear from our client partners. Providing more consulting services to our existing healthcare customers is a testament to the power of long-term relationships. Specifically, we see more business opportunities on the advisory side. In addition, new implementations, legacy support and analytic projects are resulting in a strong year.
Consulting: What’s your firm’s outlook for 2016? Where are the opportunities?
Marano: Pivot Point Consulting has a positive outlook for 2016. Hospitals and health systems today are struggling to manage and analyze all the healthcare data they’ve amassed through electronic systems. Vastly more healthcare organizations have reached Meaningful Use stages 1 and 2 with their electronic health records. Naturally, they want their information to become more predictive, qualitative and quantitative, and to deliver return on that investment.
Consulting: What do you see as the biggest challenges in 2016?
Marano: The healthcare IT consulting market that was once dominated by large, full-service firms is continuing its expansion by leveraging the talents of many high-performing boutique practices. Specialized firms like Pivot Point offer specific, strategic solutions pinpointed to address healthcare’s greatest IT hurdles. The only challenge is to continue maintaining our high standards for talent and quality as we grow.
Consulting: What does being named one of Consulting’s Fastest Growing Firms mean to your firm, your employees and your clients?
Marano: The recognition is certainly rewarding to the team. It makes a difference when we approach the market and seek to recruit top talent in healthcare IT consulting. This award also makes it easier to represent the value potential for prospective customers. Clients are very pleased to see industry and marketplace validation for their experiences with our firm.