Case Study: Impact Advisors Offers Remedy to Sutter Health for EHR Planning

Sutter Health (SH) is a large integrated healthcare delivery system in Northern California. As a family of not-for-profit hospitals and physician organizations that share resources and expertise, SH is able to advance healthcare quality in over 100 communities. Sutter Health has been implementing the full suite of Inpatient and Ambulatory clinical and revenue cycle solutions from Epic across all of its hospitals and clinics. Through regional relationships and discussions, SH and a community hospital evaluated the feasibility of using a shared instance of Epic’s Connect Program.

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The Challenge

The goal was to achieve the benefits of a shared patient record through a reliable, secure, standardized EHR offering that minimized overhead and maximized efficiency for the community hospital. Through the Connect offering to the community hospital, SH effectively took on the role of the vendor, with responsibility for marketing, sales, implementation, technical support and administrative activities related to the program. The community hospital sought a partner that was more than a vendor, in that the community hospital wanted its own internal resources to become certified Epic Analysts and work collaboratively with the SH teams.

The Solution

The Feasibility Analysis project was a subset of the broader services offered by Impact Advisors that provide comprehensive planning for Community Connect Programs. The planning program goes beyond the preliminary definition of scope, timelines and resources and creates a business model that becomes the guidebook for the implementation efforts to follow. Collaborative efforts with the client also included the creation of Marketing and Legal Agreements necessary to execute the Business Model and planning.

The Result

After three months of analysis, SH and the community hospital are informed partners as they contemplate the future of using a shared instance of Epic. SH has offered the community hospital a scope of software and services to create a single EHR record. The community hospital has simultaneously researched the prospect of installing Epic independent of SH. The final decision and direction for the community hospital has not yet been made. SH now has the foundation of information that they will need for another potential hospital recipient in the future.

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