Four Tips to Avoid the Pitfalls of Over-Servicing Your Clients

Over-servicing. Mere mention of the word—which refers to carrying out more work than necessary for a customer, often at the expense of other clients and the well-being of your firm – can elicit sighs of aggravation from staff and management alike.

Joe Kornik | January 20, 2015

By Drew West

Over-servicing. Mere mention of the word—which refers to carrying out more work than necessary for a customer, often at the expense of other clients and the well-being of your firm – can elicit sighs of aggravation from staff and management alike.

But what causes over-servicing, how can your firm identify it and what can you do to avoid it in the future?

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