Customer Lifecycle Management: Understanding Customers as They Traverse Your Client's Ecosystem

Live Date:  June 24, 2014 @ 1PM ET

In this new world where data is ubiquitous, your clients are struggling with many aspects of their business.

Specifically, they’re tackling how their customers interact with them across the entire spectrum of their brand’s ecosystem.

It’s an age-old dilemma but one with a modern solution: SMAC.

Social, mobile, analytics & data, and cloud solutions are helping create cross-channel experiences that can win in this new world where the firms that help clients adapt to their customer’s needs are the winners. SMAC can be the key to clients cracking the code to fully understanding their customers as they cross a company’s ecosystem.

Explore this topic further — at no cost. Plan now to join us online June 24, and uncover answers to such critical questions as:

  • How will new technologies shape the future of consulting?
  • What services and solutions will impact customer life cycle management?
  • What strategies and capabilities will consultants need in this new world?
  • How can SMAC help clients understanding customers across their ecosystem?
  • What steps should you be taking right now to position your firm for success?

PLUS—get answers to your own questions during the live Q&A session immediately following the presentation.

Hosted by Consulting® Publisher and Editor-in-Chief Joe Kornik, this webinar promises a 360-degree view of the topic from thought leaders representing top-notch consultancies.

Presenters:

  • Alton Adams, Customer Strategy & Growth Practice Lead, KPMG
  • Kevin Benedict, Senior Director, Emerging Business Accelerator, Cognizant
  • Brian Rimmer, Managing Director of the Customer Engagement Practice, Slalom Consulting
  • Joseph Kornik, Publisher and Editor-in-Chief, Consulting magazine
  • Sam Harkness, Director, Strategic Alliances, TURN

Sponsored by: TURN

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