From state-of-the-art home theater systems to audiophile-quality architectural speakers and from compact iPod and computer speakers to massive professional cinema systems, Klipsch has a premium sound solution for every lifestyle. As the audio world continues to evolve to meet the listening preferences of consumers, Klipsch’s innovative passion has driven the company’s performance and growth over the last 20 years.
As the company grew, however, it also outgrew its business systems. Timely information became hard to come by and only manual effort kept customer ser-vice from going off track. Klipsch needed its business systems to keep pace with the company’s growth. In addition to growing organically, Klipsch made a series of strategic acquisitions that had left the company maintaining five instances of an obsolete ERP system in the U.S. and one instance of a legacy system in Europe. The end result was very limited visibility to customer, product, and financial data, and a grueling process to compile and analyze what data they could.
Zanett’s Strategic Business Transformation practice was engaged to help Klipsch create alignment between IT and the business. Zanett led Klipsch through a Strategic Planning & Alignment process to fully understand Klipsch’s business strategy and develop a plan. A portfolio of twelve projects, including six existing projects, was developed to provide a roadmap that met Klipsch’s long-term needs for growth.
By having access to all sides of the Klipsch operations and leadership team, Zanett was able to quickly map out how Klipsch should accomplish their objectives and gain enthusiastic acceptance throughout the company. This unity of vision created momentum to proceed directly into the project road map, validating the recommended products and implementing them.