Shared Services: Moving Beyond Cost Control to Help Companies Meet Business Objectives

The concept of shared services—with back-office functions organized on an enterprise-wide basis to deliver higher quality and lower cost—has transformed how companies organize their administrative and support functions over the last 20 years.

Joe Kornik | September 10, 2013

By Paul Jeruchimowitz

Shared Services The concept of shared services—with back-office functions organized on an enterprise-wide basis to deliver higher quality and lower cost—has transformed how companies organize their administrative and support functions over the last 20 years.

Now, however, a volatile global economy, complex world financial markets, changing political regimes, new regulations, emergence of new technologies and pressure to deliver more innovative products and services have companies looking for more control and better integration of services across their enterprises. In the search for profitable growth, leading companies are starting to develop new models and integrate their business services to deliver higher-value services that leverage both captive and outsourced solutions.

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