Case Study: TCS Streamlines Motorola's Global IT Support

Global IT For global communication leader Motorola, the success of its “Business 365 Live” initiative hinged on seamless functioning of the company’s IT environment. So, Motorola called up Tata Consultancy Services (TCS).

Challenge: With more than 60,000 people worldwide, Motorola needed to ensure that necessary applications were available—without interruption—to its users across their global offices at all times.

Solution: Given the complexity and spread of the IT systems and network, TCS implemented an enterprise-wide managed services model that ensured continuous application availability across all global locations of Motorola. TCS leveraged its well-honed Global Network Delivery Model (GNDM TM) to provide reliable and efficient support that covered proactive enhancements as well as incident and problem management and Level 2 support.

Result: TCS streamlined global IT support for Motorola, resulting in a 40 percent cost savings. Additional benefits included process improvements, value additions and increased application availability by 20 percent