Measuring and Meeting Client Expectations

Live Date: Wednesday, February 16, 2011 at 12:00 pm (ET)

Over the last few years, consulting firms have had to struggle with plenty of external market issues, many of which are beyond their control. One thing consulting firms do control, however, is the quality of the work they deliver day in and day out. After all, meeting client expectations is the essence of consulting.

Also, when it comes to measuring the impact of their work on clients, firms should be more diligent than ever before. Winning firms understand the value—to the firm and the client—of making sure they’re delivering not only what they say they will, but also what services the client truly needs.

Oftentimes, that’s much easier said than done, and tends to raise some critical concerns around best practices.

With this in mind, listen and uncover answers to such pressing questions as:

  • How often do the top firms meet their clients’ expectations?
  • How often is their work having a positive impact on their clients?
  • What are the top firms doing to ensure they are meeting expectations?
  • What metrics are firms using to measure client expectations?
  • How do firms ensure client feedback impacts future engagements?


  • Todd Huseby, Principal, A.T. Kearney
  • Jess Scheer, Senior Editor of Consulting magazine
  • Joseph Kornik, Editor-in-Chief, Consulting magazine
  • Adam Sherer, Vice President, Marriott ExecuStay


Sponsored By: Marriott ExecuStay