Measuring and Meeting Client Expectations

Over the last few years, consulting firms have had to struggle with plenty of external market issues, many of which are beyond their control. One thing consulting firms do control, however, is the quality of the work they deliver day in and day out.

Live Date: Wednesday, February 16, 2011 at 12:00 pm (ET)

Over the last few years, consulting firms have had to struggle with plenty of external market issues, many of which are beyond their control. One thing consulting firms do control, however, is the quality of the work they deliver day in and day out. After all, meeting client expectations is the essence of consulting.

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