Jeremy Klingel
What is Process Improvement and Why is it Important?
By definition, "process improvement" means to make things better. It's not about fighting fires or managing crises as they come up. It is about setting aside the common practice of assigning blame for problems or failures and looking for better methods to react to dynamic market conditions. When we take a typical problem-solving approach that simply addresses the symptoms, we may never discover or understand the root cause of the problem. Not to mention that while we try to "fix" things, we may actually make the entire situation worse.
