IBM Global Business Services has entered into two business partnerships-one positions the firm as a lead system integrator, the other utilizes IBM GBS' training capabilities.
Dutch telecom provider KPN selected IBM GBS to transform its billing and CRM systems, as well as its business intelligence processes over the next three year. KPN, which is based in The Hague, is a mobile telephone, Internet and television service provider.
"IBM's global scale and capabilities combined with strong Dutch presence assured us that IBM was the right party to lead this transformation. As we are one of the first customers to deploy the new Oracle eCommunications suite end-to-end, including Siebel CRM and Portal Billing. IBM's experience with other leading clients and the relationship between IBM and Oracle were of great importance to us," says Jan Muchez, KPN's chief information officer.
