SURVEY: More Than Half of U.S. Workers Report Burnout

By the numbers: The effects of burnout are widespread, according to the employees surveyed:

• 72% say it diminishes their efficiency.
• 71% say it hurts their overall job performance.
• 65% say it weakens their ability to serve customers.
• Burnt-out employees are nearly three times more likely to say they plan to leave their employer in the next year.

Zoom in: Burnout disproportionately affects younger generations and those in remote work settings.

• Rates are highest among Gen Z (66%) and Millennials (58%).
• Burnout is also more prevalent among fully remote (61%) and hybrid (57%) employees compared to fully in-person workers.

The big picture: A major disconnect exists between employees experiencing burnout and managerial response.

• Employees attribute burnout causes equally to their workload (50%) and to people-related dynamics like team collaboration and relationships (50%).
• Fewer than half (42%) of burned-out employees have informed their manager.
• Of those who did speak up, 42% report that their manager took no action to help alleviate the situation.

What they're saying: "Burnout isn't an employee experience issue, it's a performance, customer service, and retention issue," said Melissa Jezior, president and CEO of Eagle Hill Consulting. "Leaders are wise to really dig in and understand the root causes of burnout specific to their organization."