The 2024 Leaders in Technology Consulting: Kevin Khan

Based in New York City, Kevin Khan is a managing director and global leader of Protiviti's Technology Governance and Risk Management practice. Kevin brings expertise in operational risk across the lines of defense, CIO / CISO strategy and advanced analytics, along with a deep financial services background in technology, operations and front-office processes. His client base includes large financial services firms, primarily top 25 U.S. and global banks, and insurance companies.

Previously, Kevin was global head of Operational Risk Assessment and Intelligence for Technology Risk Management at a large international investment bank. Before that, he was a founder and principal consultant serving clients in the financial services technology, investment banking and biopharma industries. Earlier, he held a series of senior leadership roles that supported technology operations, strategy and advanced analytics. A champion for diversity, equity and inclusion, Kevin is co-lead for Protiviti's global Multicultural Employee Network Group and has served in leading DEI roles at several previous organizations.

Kevin holds a doctorate in Applied Computing (ABD) from Pace University, and a Master of Science degree in Management of Technology, MBA in Finance, and Bachelor of Science degree in Business & Technology Management from New York University.

What has been the biggest factor in your success so far?

I would say it's my mindset. Coming from very modest beginnings, I remind myself that nothing is too hard, if the focus is on progress and growth. It's about tenacity and adaptability and not letting any obstacle be too big.

Growing up first generation in a family with several different ethnicities (Indo, Afro and Chinese) and religions (Muslim, Hindu and Christian) – and parents who migrated to the U.S. during economically trying times – I learned early on the importance of resilience and solidarity in diversity.

My background also instilled in me a willingness to take risks. After working in the banking industry for several years, I started my own management consulting company, which I ran for four years. We developed an accomplished team, won lucrative contracts, and I learned many valuable lessons. Being an entrepreneur was truly life changing.

These experiences have enabled me to feel comfortable going to any client with the confidence our engagement will go well if we're committed to the mutual benefits of a long-term relationship rooted in understanding and trust.

What do you enjoy most about your career in the consulting industry?

I grew up believing if I work hard and am passionate, that will yield success. Before I came back to consulting, I was focused on delivering results. However, I realized over time that my ability to understand diverse backgrounds and people, along with the challenges and fears they experience, could make a real difference. My passion morphed into compassion, and I felt a pull towards a more purpose-focused approach.

I made a conscious effort to move from a results-oriented to a relationship-oriented mindset. I wanted to really listen to clients and understand their challenges in a deeper way. And add value to their lives in a professional setting by working together to build trust and solve problems. I strive to always "keep it real."

If I could architect what I wanted to do every day, it would be exactly this. I get to work with great organizations and be inspired by amazing people. I get to share my blessings and gifts with others, so they don't feel alone and are empowered knowing others care.

What is your proudest achievement to date?

In addition to co-leading MENG at Protiviti, one of my proudest achievements is going back to Guyana every year to raise awareness about mental health. Guyana is comprised of Africans, Asians and Indians descended from indentured servants brought there to be laborers – and suicide is an ongoing crisis. That's why I'm doing my doctoral research on mental health and suicide prevention. These challenges have impacted my family directly and this platform is very personal to me.

For most of the last 11 years, I've gone to Guyana four times a year with a team to help uplift communities, and break down stigmas, taboos and walls so that people are more comfortable opening up and speaking about their struggles. We take supplies and visit orphanages, rural villages and the elderly because the older population, in particular, experiences a higher rate of mental health problems.

To come from a place where my family was on government aid and go back to that country and give back is, without a doubt, what makes all of this worth it.

What's the best advice you've ever been given?

I lost my father as a teenager, but remember him always saying, "Do well to do good." That's one of my mantras. When I take on a new role, I think, "How can I share my knowledge and experiences to help others grow?" I strive to pay it forward whenever possible. By doing that, I believe our ability to lift others up is elevated as well.

I also live by, "Don't forget where you came from." I truly believe that being from such a diverse background has made me who I am. I can empathize with those who feel alone or can't find solidarity in any type of real, distinct group.

If people are empowered by my story and the challenges and hardships I faced growing up, if that helps them believe it's possible to rise above whatever circumstance they encounter, I'm willing to share. There is power in vulnerability and sharing lived experiences – it builds bridges and allows people to see that we have more in common than we may initially think.

What does this recognition mean to you?

This accolade serves as a testament to my unwavering commitment and diligent efforts to create a positive impact. I am indebted to all those who have supported me – and continue to support me – throughout this journey. As a servant leader, I believe it's important to express gratitude to various teams and individuals, acknowledging their instrumental role in my success. I aspire to give back by advocating for causes and sharing successes, opportunities and blessings with others.

This recognition motivates me to continue being an ambassador through consulting, MENG and DEI initiatives, extending outreach in both the community and my home country. In challenging situations, choosing love over fear is pivotal, and I am dedicated to spreading this contagious positivity.