The 2023 Best Small Firms to Work For: Pathways Consulting Group

Client Industries Served: Education, Energy and Utilities, Financial Services, Government, Health Care, Logistics, Manufacturing, Retail, Compliance and Auditing, Telecommunications, Media, Technology,

Consulting Service Lines: IT Service Management, IT Asset Management, IT Operations Management, HR, CSM, Strategic Portfolio Management, Security Operations, Governance, Risk and Compliance

CMAG: How would you say you've managed to stay among the industry's Best Firms to Work For amid these unprecedented times?

At Pathways, we take a top-down approach to our organization's culture. We strive to offer our employees opportunities for personal and professional advancement. We create a positive and supportive work environment that clearly demonstrates how we value our employees. This employee-centric culture allows us to foster a setting that values individual well-being, growth and appropriate work-life balance.

It is vital to recognize employees' growth and development throughout their careers. To do so, we aim to recognize and reward staff for their hard work and contributions. We also offer appropriate career development opportunities and training programs as part of our path to advancement. Couple that with our competitive compensation and benefits packages and our employees remain well-compensated despite changing economic conditions.

CMAG: Were there any specific programs or initiatives (internal or external) that contributed to you being a Best Firm to Work For?

We create opportunities for our team to grow in certain areas by elevating our service offerings to highlight the strengths and expertise of our people, services and products. We encourage education and growth and we find that turnover stays low because our team members feel heard and appreciated and are committed to striving to always make it a better environment for their peers. Our WeCare initiative is one that stands out for our team as well. We commit to this initiative to make an impact in our local communities which is meaningful personally for each of us. In addition, we utilize the expertise and wisdom of our team members to contribute and publish insights from our team. We try to always celebrate the contributions of people to our company and to the positive results we deliver for our clients.

CMAG: What's unique about your firm? What sets it apart?

At Pathways Consulting Group, we have developed initiatives unique to our firm, including Co-Innovation. We are also a ServiceNow Elite Partner, with over 15 years of experience dedicated solely to ServiceNow. A ServiceNow Elite Partner is a title obtained only with an extensive understanding of the platform, a proven track record of deliverable results, and extensive abilities across several product lines in multiple geographical locations.

Pathways' Co-Innovation model stands out by offering more than just staffing services. We provide a collaborative approach, bringing in a diverse team of specialists and experts to work together with clients and drive innovation.

Our team is a wealth of knowledge and experience that customers can tap into, but also that can learn and grow from each other. We promote a culture of collaborative growth in addition to independent learning with a focus on employee health and well-being, training, community and diversity and inclusion. Every individual on our team has a progressive growth path that encourages training and education, as well as certification.

CMAG: What's the top priority over the next 6 to 12 months?

We are introducing Certify to as many people in the ServiceNow space as possible. We have developed an app that helps streamline and automate audits. It is built and implemented by us and has been successful in saving significant time and money for customers looking to simplify their audit process. We know from our customer feedback that this app can revolutionize the process of audits and we are committed to making sure companies know that it is available and we are ready to set it up for them and save them time.

CMAG: When you look at the remainder of this year and 2024, what excites you? What opportunities do you see in your markets?

At Pathways, we are always striving to extend our reach and serve clients across the globe. As technology continues to speed along at a breakneck pace, we expect to find more and more demand from companies to streamline their operation and improve their efficiency with workflow automation.

We have delved into the realm of customized ServiceNow applications with Certify and the Certify Plus NOW offering. As companies grow and evolve, we expect to see an increasing demand for similar customized ServiceNow applications and initiatives to meet specific needs. We are excited to act as a forerunner in this category and will continue to expand our individual offerings.

CMAG: What impact do you think being a Best Firm to Work For has on the firm? Employees? Clients?

Achieving this title can only improve our reputation and credibility. We have been named one of the "Best Firms to Work For" five years running, demonstrating our commitment to our employees and a positive work environment. We expect that treating our employees well will allow us to attract and retain top talent. Job seekers with the dedication and expertise we need will prefer to work for a company known for employee satisfaction and well-being.

As we continue to build a high-performing team, we hope our employees will feel a sense of pride and satisfaction in their workplace. We want our staff to feel valued and supported and understand that their efforts reflect directly on them in terms of advancement and opportunities.