The 2023 Best Small Firms to Work For: Brooks International

Client Industries Served: All Industries

Consulting Service Lines: Operations Management, EBITDA Improvement

CMAG: How would you say you've managed to stay among the industry's Best Firms to Work For amid these unprecedented times?

We have invested heavily in our business career path development infrastructure. We have utilized digital enablement to foster self-development capability. In addition, we have enhanced the internal procedural aspects of the firm to incorporate simulated outcomes, adding the competency development aspect to fundamental skill and knowledge transfer. Our entire executive team, comprised of several multibillion-dollar CEOs, seeks to provide direct mentorship to all organizational team members, advancing knowledge transfer speed and capacity development.

CMAG: Were there any specific programs or initiatives (internal or external) that contributed to you being a Best Firm to Work For?

We have built expert managerial practices that deliver highly effective managerial leadership within the firm. The firm's delivery model is dependent upon highly competent and involved managers which must balance the individual team member's independent capability with structured and timebound engagement accomplishments. As consequence, the Engagement Manager of today is anticipatory and secures competency in advance of the need, pre-emptive reconciliation of the outcome required, and links desired recognition to performance attainment. This enhancement delivers a chronic winning culture rooted in client, company and employee success.

CMAG: What's unique about your firm? What sets it apart?

We are a business value creator for billion-dollar CEO's. Our firm, its resources, and infrastructure are applied when a client's business performance objectives are at risk of not fulfilling the existing set of performance obligations. We are an intimate extension of the chief executive, confirm and believe in visionary "possibilities" and predictably deliver sustained visionary objectives without fail. Having said that, 80% of our client positioning is in a "good to great" consideration. Our resources are trained and coached to lead from the front while transferring skill, knowledge and competency to our clients at all levels.

CMAG: What's the top priority over the next 6 to 12 months?

Building optimum levels of organizational capacity to enable continued international expansion.

CMAG: When you look at the remainder of this year and 2024, what excites you? What opportunities do you see in your markets?

We have a mature leadership team that is very invested in serving Global 2000 business leaders and optimizing our client's business pursuits. The post-covid period and high inflation has enhanced the need for Brooks International to provide services at an enhanced rate and pace. We see a rapidly evolving need for the firm's offering throughout North America, Eastern and Western Europe, Scandinavia and the Middle East. We are poised for growth in all aspects of our business and expect to maximize the firm's growth potential.

CMAG: What impact do you think being a Best Firm to Work For has on the firm? Employees? Clients?

Employees that are happy, fulfilled and satisfied are infinitely more effective than those that are not. It is every leader's accountability to link the aspirations of the individual organizational member to that which the firm promotes and makes available. I am very proud of Brooks International's commitment to the accelerated individual growth desires of our employee base. We possess a premier business competency program that delivers CEO-level business management competencies to our operations delivery workforce. Our clients derive significant benefit in that we provide content biased resources that transfer competency, method and motivation to the client's organization, enabling sustainable business performance optimization. We are a collection of individuals that "love what we do" and collectively seek the intrinsic rewards from our intensive accomplishments.

Our clients genuinely appreciate the advances that they make in a highly accelerated manner with precision to business value creation projections. This is witnessed by the extremely high client extension levels.