The 2022 Fastest Growing Firms: Horizontal, Inc.

Number of Billable Consultants: 1,345

Client Industries Served: Health Care, Financial Services, Consumer GPG, Manufacturing, Insurance, Banking, Retail

Website URL: www.horizontal.com

Since 2004, Horizontal has helped clients unlock greater possibilities through our experience-forward digital marketing and best-of-breed technology. We believe organizations are only as good as their worst customer experience. That's why we elevate every moment across the digital journey to not only meet customer needs but surpass them.

Consulting: What were the main factors that contributed to your firm's exceptional growth?

Ephrem: The single and most important factor is our team's ability to focus on our customer's problem and provide tailored solutions to meet their needs precisely. Secondly, we are always looking for ways to continually pivot to meet our customers where their needs are as the technology landscape changes and customer needs change with the times. The trust our customers place in us and our team's ability to deliver on that trust is what contributed to our growth.

Consulting: How would you say you've managed to maintain growth during the unprecedented past three years?

Ephrem: A unified team willing to hustle together, lock arms and solve our customers' pain points with innovative solutions that meet them where they need us.

Consulting: How is this year shaping up for your firm?

Ephrem: 2022 is shaping up well, as we continue finish the year strong that builds the right momentum going into 2023. Additionally, we see next year being more transformational as we pivot to solve 2023's problems for our customers.

Consulting: How would you describe your firm's outlook for 2023? Where do you see the most opportunities?

Ephrem: We are cautiously optimistic – based on current market headwinds and volatility. We see opportunities to bring our customers closer to their vision for a unified customer experience for their end-customers delivering end-to-end connected experiences that drive greater ROI for our clients.

Consulting: What would you say are your firm's biggest challenges in 2023?

Ephrem: Scaling our teams with great talent that understands and can implement on our vision as our client roster grows.

Consulting: What does being named one of Consulting's Fastest Growing Firms mean to your firm, your employees and your clients?

Ephrem: A pat in the back for the exceptional work employees have been doing and a reaffirmation for our clients they chose the right partner to work with.