Courtney Albert

North Highland

Excellence in Client Service

Courtney Albert is an Associate Vice President in North Highland's Strategy practice, currently sitting at the helm of the firm's Organizational Design offering. With over 15 years of experience in organizational strategy, change, and design, she is passionate about helping clients navigate complex challenges & environments – with emphasis on agility and value. She routinely cultivates strong business relationships, creates creative approaches, delivers sustainable digital solutions and capabilities.

Courtney is a community builder for clients and the firm. She has the unique ability to provide prescribed leadership to chaotic environments, whether that is serving as translator to provide a common language, providing common sense and actionable steps, and/or demystifying and breaking down intricate constructs. A consistent observation from clients and peers includes being able to navigate across organizational levels and motivations within an organization and creating alignment on a unified objective and mindset.

What do you consider your greatest personal or professional achievement?

"There is not one singular achievement, but a recurring theme of gravitating to organizations and people that have offered the space to show up as my authentic self, which is rare for many. To think and create mutually beneficial products—pushing the 'what-if' or theory into reality—and encouraging a builder culture."

"There has been a serendipitous flow of my life that, when stepping back, appears to be twists and turns but has felt to have been a logical progression and the courage to recalibrate when I felt I was not able to honor the priorities in my life: career, family, and reinvesting in people."

What's the best advice—consulting or otherwise—you've ever received?

"Breathe. Simplistic, but has taken many different meanings at various points in my journey. Early, it was based in trying to communicate based in fear of being interrupted, which came across as a deluge of words. A mentor provided the mirror, for me to see how I could command a room through the value of my words and contributions. It has now taken on a different meaning of remembering to maintain balance. This is based on the premise of breathing can be a completely involuntary or a voluntary act, and is a constant reminder of what I can control or perhaps need to delegate."

What advice would you give to a female consultant just beginning her career?

"Not to underestimate yourself or avoid the unknown. Those are the challenges that provide growth. For instance, studies have shown that men will apply for a job/role when they meet only 60% of the qualifications and for women, it is 100%. Looking back on my career, I can pinpoint the times where I defied the impulse to self-sabotage before even getting started—with one of those critical points being how I started my career as a consultant."

What does being honored as a Woman Leader in Consulting mean to you?

"Much of my role is based on alignment and recognition from my clients, so to be recognized by my peers and industry is a new and appreciated honor. Additionally, I believe that representation and diversity matter, especially in this profession; and it is important for other women to know they bring incredible strength and perspective to the table."

 

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