The Nonverbal Advantage

Individuals communicate a great deal of information in the workplace—without ever saying a word. While the science of body language is nothing new, The Nonverbal Advantage author and Kinsey Consulting president Carol Kinsey Goman says there are plenty of simple exercises readers can do to gain control over the messages they're sending to each other, such as altering breathing patterns or conversational distances when speaking. She also points out different subconscious body movements that can signal an engaged participant or someone who is feeling left out of the crowd. While anecdotally entertaining, there are much greater implications for her research: In an age of misinterpreted tones in e-mail or on the phone, it's increasingly important for consultants—and in fact, anyone in business—to communicate effectively.

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