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Bain & Company Partner Rob Markey discusses the new metric "Net Promotor" and how his firm is helping apply it to client businesses to increase customer loyalty.
[video:ARTLALPII288_video.wmv]
© Arc, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to TMSalesOperations@arc-network.com. For more information visit Asset & Logo Licensing.
Ryan McCormick, Top Consultant Honoree – Pro Bono & Social Impact