The University of Arizona Health Network (UAHN) is an academic health system comprised of two medical centers and a 600-physician practice plan. The health network was formed by the merger of two medical centers (University Campus & South Campus) and a multi-specialty practice plan.
The Challenge UAHN sought to improve overall performance by standardizing revenue cycle operations across the enterprise so it partnered with Huron Healthcare for a 15-month engagement to streamline processes, integrate technologies and improve monitoring and reporting.
|The Solution
|- Streamline Processes: Implemented an overarching revenue cycle framework and governance, making processes more efficient and improving performance.
- Integrate Technologies: Implemented a single revenue cycle tool to integrate UAHN's multiple systems, standardizing the revenue cycle across the organization.
- Improve Monitoring and Reporting: Established consistent metrics and communication structures, enabling rapid and accurate decision-making.
The Results
|- Increased Revenue: $18.8 million in total first-year benefit for all project components including: Improved managed care rates, which will contribute $17 million in improvement over a three-year period; 8.5 percent net patient revenue improvement at south campus; and more than $6 million in recurring net revenue.
- Integrated Systems: Implemented Huron tools to integrate revenue cycle management across three existing Hospital Information Systems (HIS); and, designed and implemented a standardized revenue cycle framework with consistent metrics and communication structures throughout the organization.
- Improved Productivity: Achieved a greater than 96 percent secure at service rate (verification, authorization) for clinic services at 44 locations from a baseline of 47 percent.
