As a prominent consultant put it recently, U.S. retail executives experienced more of a wake-up call in 2011 than they have in the past decade combined. Consulting recently caught up with Lisa Feigen Dugal, PwC's retail and consumer advisory leader, to chat about what's keeping retail executives awake at night—and how firms and practices are working to help them get a better night's sleep.
Consulting: What are the major drivers of change confronting the retail industry?