By Denise Martin
How easy is it to talk to someone and really think that your message got through? How do you know for sure? If they didn't look at you quizzically, how do you know that they simply didn't want to ask you to repeat, for fear of appearing unintelligent? Or maybe they nodded their head, which led you to believe there was full understanding behind that nod, but really their understanding was different from what you believed you were expressing.
If this has ever happened to you, or perhaps happens to you frequently, or happens and you don't know that it's happening to you, then you are like so many others in the harried business world with poor communication, miscommunication and missed communication.
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